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About the Role

Oversee approximately 320,000 square feet of retail space at The Well, including Wellington Market. Lead the retail Property Management team and oversee tenant relations, retail operations, building standards, financial performance, and operational administration. Maintain a high-quality tenant and guest experience while ensuring the retail portfolio operates effectively and performs in line with established operational and financial expectations.

Responsibilities

Lead, coach, and support the retail Property Management team to achieve departmental objectives, portfolio priorities, and performance expectations.
Foster a collaborative, service-oriented team environment that supports effective coordination across departments.
Support team members in establishing annual goals aligned with portfolio needs and company priorities.
Review performance on an ongoing basis and provide timely, constructive feedback through regular one-on-one meetings, department meetings, and day-to-day communication.
Identify opportunities to support team member development, including coaching, learning, and increased responsibility.
Deliver a consistent, high-quality tenant and guest experience across the retail portfolio and Wellington Market.
Build and maintain strong tenant relationships through regular communication, proactive issue resolution, and participation in tenant meetings, as required.
Support tenant satisfaction and retention by addressing tenant needs in a timely, professional, and service-oriented manner.
Oversee tenant onboarding and move-in readiness with Leasing, Operations, and Tenant Coordination.
Coordinate tenant communications, notices, service requests, and issue resolution to support a consistent tenant experience.
Review tenant survey feedback and implement action plans to address concerns and improve tenant satisfaction and retention.
Oversee the day-to-day retail operations, including tenant coordination, issue resolution, service standards, and operational requirements.
Manage tenant-related matters involving insurance, risk management, legal issues, environmental programs, and energy conservation initiatives with internal and external stakeholders.
Manage supplier and contractor relationships to ensure required services are delivered effectively, efficiently, and in accordance with established standards.
Identify and address life safety, liability, and potential negligence matters that may affect The Well, its tenants, contractors, guests, or employees.
Support long-term capital planning for structural, environmental, building system, equipment, furnishing, repair, replacement, and enhancement requirements.
Conduct regular property inspections with Operations to maintain building, service, and presentation standards.
Support the preparation of annual operating budgets, forecasts, and the five-year capital plan.
Review monthly financial statements at a high level to support NOI performance and year-end recovery accuracy.
Monitor monthly expenses against approved budgets and conduct variance analysis to identify issues, recommend corrective actions, and ensure expenditures remain within budget.
Oversee property financial reporting, including variance analysis, vacancy, rent roll review, retail sales analysis, CAM recovery support, and other relevant reporting.
Monitor outstanding receivables to support the timely collection of monthly rent and tenant charges.
Support escalated account resolution in partnership with the Property Administrator.
Oversee invoice processing, tenant billing, and related follow-up activities.
Provide oversight and accountability for accounts payable and invoice processing to ensure invoices are reviewed, approved, and processed accurately and on time.
Support retail deal execution by coordinating operational inputs, tenant onboarding, landlord work obligations, and required deadlines with Leasing, Operations, and Tenant Coordination.
Support lease administration by ensuring tenant information, critical dates, notices, and documentation are accurate and communicated to the appropriate internal teams.
Oversee the tracking and follow-up of tenant certificates of insurance and other required operational documentation.
Respond to after-hours emergency calls, attend site as required, and take necessary action to ensure emergency procedures are followed.
Complete assigned responsibilities related to Allied’s Sustainable Well Being and Occupant Engagement Programs.
Complete certification processes for BOMA, LEED, and WELL, as required.

Requirements

Five to seven or more years of property management experience in commercial or retail buildings.
Progressive property management experience with increasing levels of responsibility.
Proven people management experience.
Strong communication and interpersonal skills, including a proven ability to build and maintain relationships.
Experience with accounting, budgeting, and building systems.
Ability to work in a fast-paced, service-oriented environment.
Strong judgment, accountability, and problem-solving skills.
Team-oriented approach.

Skills

Property management
Retail operations
Tenant relations
Financial performance management
Budgeting
Accounting
Building systems
Supplier and contractor management
Lease administration
Risk management
Communication
Interpersonal skills
Problem-solving
Teamwork

Location

Toronto

Work Type

Full-time
In-person

Experience Level

Senior

Education Level

Undergraduate degree or diploma in business administration, real estate or a related field.

Salary/Compensations

$107,000 - $130,000

Benefits

Performance-based bonus programs
Retirement savings program
Vacation
Six personal days
Half-days before statutory holidays
Company-paid health benefits (vision and dental coverage)
Healthcare spending account
Employee assistance program
Professional development opportunities
Mentorship program
Paid volunteer day

About the Company

The Well is a unique and innovative joint venture between Allied and Riocan, bringing together retail, office, and residential space.
Allied is a leading owner-operator of distinctive urban workspace in Canada’s major cities.
Allied's purpose is to provide knowledge-based organizations with distinctive urban environments that support creativity, connectivity, and human wellness.
Allied's vision is to make a continuous contribution to cities and culture that elevates and inspires humanity.
Allied views real estate as a human endeavor that must promote wellness, sustainability, diversity, and creativity.
Allied offers a career of consequence for those seeking thoughtful, tangible, and enduring work that contributes meaningfully to cities and their inhabitants.

Equal Opportunity

Allied is committed to hiring the most qualified candidates with a dedication towards supporting diversity, equity, and inclusion across the organization.
All qualified applicants will receive consideration for employment without regard to gender, ethnicity, origin, sexual orientation, disability, and socioeconomic background.
Diverse perspectives strengthen the organization and help deliver better outcomes for tenants, partners, and communities.
All qualified candidates are encouraged to apply.
Allied strives to provide an accessible recruitment experience and welcomes reasonable accommodation requests.