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About the Role

This leadership role provides in-field management for United’s premium products at San Francisco Airport (SFO), including United Clubs, Polaris lounges, Global Services, and tarmac transportation. The position focuses on operational excellence, vendor management, facility maintenance, and driving continuous improvement in service delivery and cost efficiency.

Responsibilities

• Oversee operational execution for premium products including United Club, Polaris lounge, Global Services, VIP, and tarmac transportation
• Partner with leadership to direct Premium Services Supervisors and Representatives
• Manage local third-party vendor relationships, performance, and service level agreement audits
• Architect and implement action plans to improve customer satisfaction
• Project manage facility maintenance and develop business cases for enhancements
• Collaborate with Resource Planning to manage staffing needs and labor costs
• Serve as the local subject matter expert on Premium Services products and standards
• Provide training, communication, and support to dedicated employees
• Represent the region on Corporate Support Center projects and initiatives

Requirements

• Bachelor’s Degree
• Minimum 3+ years of management experience
• Vendor management experience
• Legally authorized to work in the United States without sponsorship
• Ability to walk long distances, stand for long periods, and lift up to 50 pounds
• Successful completion of interview
• Reliable and punctual attendance

Skills

• Exceptional written and verbal communication
• Project management for complex, matrixed projects
• Critical thinking
• Budgeting and expense management
• Strategic reasoning and analysis
• Hospitality management
• Food and beverage management
• Food Safety Certification

Location

• San Francisco, CA

Work Type

• Full-time

Experience Level

• 3+ years management experience

Education Level

• Bachelor’s Degree

Salary/Compensations

• $102,220.00 - $133,194.00
• Eligible for bonus and/or long-term incentive compensation

Benefits

• Medical
• Dental
• Vision
• Life, accident, and disability insurance
• Parental leave
• Employee assistance program
• Commuter benefits
• Paid holidays
• Paid time off
• 401(k)
• Flight privileges

About the Company

• United Airlines

Equal Opportunity

• United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law.
• We provide reasonable accommodations for applicants and employees with disabilities.