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About the Role

The Dispatcher performs specialized work in receiving emergency calls for service and dispatching police, fire, and EMS. This role utilizes highly technical computer-aided dispatch systems and multi-channel radio/paging consoles to process incoming emergency calls and coordinate emergency responder resources.

Responsibilities

• Receive emergency calls for service.
• Dispatch appropriate police, fire, and EMS resources.
• Utilize computer-aided dispatch systems (CAD).
• Operate multi-channel radio/paging consoles.
• Process incoming emergency calls quickly, efficiently, calmly, and accurately.
• Coordinate emergency responder resources.
• Observe all local, state, and federal laws and established policies/guidelines.
• Apply procedures and standards to specific situations.
• Guide and train temporary and/or regular employees.
• Troubleshoot problems and issues.
• Instruct others in work methods and procedures.
• Manage access to Not Public Data strictly limited to necessary job duties.
• Take reasonable measures to ensure Not Public Data is not accessed by unauthorized individuals.
• Properly store Not Public Data according to Mower County employee policies and Minnesota or federal law.

Requirements

• High School Diploma or G.E.D.
• 3 or more years of relevant experience, or an equivalent combination of education and experience.
• Regular and reliable attendance.
• Valid Driver’s License.

Skills

• Customer service principles.
• Ability to speak clearly and concisely over the radio and telephone.
• Ability to deal courteously, tactfully and professionally with the public.
• Ability to take and transmit clear and complete direction and information.
• Ability to analyze situations quickly and make sound decisions in emergency and routine situations.
• County geography/ability to use maps.
• Recordkeeping principles.
• Efficient keyboarding.
• Proficiency with computers and related software applications.
• Ability to remain calm in stressful situations.
• Oral and written communication sufficient to exchange or convey information and to provide and receive work direction.
• Acute hearing and vision.
• Memory recall.
• Manual dexterity.
• Ability to distinguish colors used on maps and consoles.
• Clear articulate speech.
• Ability to perform frequent turning/twisting, reaching, grasping and pinching.
• Ability to operate 911 systems, 2-way radio, head sets, telephones, copy and fax machines.
• Ability to operate multiple computer terminals simultaneously without confusion.
• Ability to maintain constant attention to workstation and communications equipment.
• Ability to maintain a high degree of professionalism despite frequent contact with individuals who are distraught, angry and sometimes disrespectful.
• Ability to handle traumatic and disturbing call content.

Location

• Communications Center

Work Type

• Rotating Shift
• Full-time

Experience Level

• 3 or more years of relevant experience

Education Level

• High School Diploma or G.E.D.

Salary/Compensations

• $27.66 - $37.34

Benefits

• Competitive Pay
• Paid Time Off
• 13 Paid Holidays
• MN PERA Retirement
• Weekend, Night & Holiday Premiums
• Health Insurance (some plans at $0.00 per month)
• Dental Insurance
• Vision Insurance
• Onsite Fitness Room
• Excellent additional Benefit & Retirement Packages
• MN Paid Leave Program
• Employer Paid Short-Term Disability

About the Company

• Department: Sheriff Office

Equal Opportunity

• Persons with Disabilities: The above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodation may be available for both essential and non-essential job duties.