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About the Role

As a Floor Leader, you will support the Store Management Team by driving sales, opening/closing the store, analyzing sales results, and leading training sessions. You will ensure an exceptional customer experience, a motivated staff, and operational excellence. Your role involves leading and inspiring sales associates to achieve goals, fostering a positive work environment, and making the world a better place one soap at a time.

Responsibilities

Utilize the StoreForce dashboard to coach the sales team and adjust shop floor structure to meet sales goals.
Take ownership of results and actively work to grow segment contributions to store sales.
Celebrate sales achievements with the team.
Lead by example in delivering world-class customer experiences, including product demonstrations.
Observe and listen to consultations, collaborate with the team, and strive to exceed daily sales goals.
Educate customers on Lush brand values and articulate the company's position on ethical practices.
Increase product knowledge through continuous learning and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Encourage open communication and actively listen to team members' perspectives on diversity, equity, inclusion, and belonging (DEIB).
Foster a sense of belonging by promoting teamwork, collaboration, and valuing unique employee contributions.
Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, and securing the store.
Take deposits to the bank as required.
Lead by example in attendance and punctuality, and encourage the same from all employees.
Monitor employee breaks to ensure they are taken as scheduled.
Review daily communications to ensure team members are informed and prepared for shifts.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Utilize Visual Merchandising guidelines to make real-time adjustments to product displays.
Support management in ensuring store compliance with company standards for opening/closing, product integrity, respectful workplace, and health and safety.

Requirements

Minimum 1 year of experience in customer service and sales.
Minimum 1 year of experience in cash handling and opening/closing procedures.
Minimum 1 year of experience in supervisory roles involving coaching, feedback, and training.
Minimum 1 year of experience in problem-solving customer service issues in day-to-day operations.
Minimum 1 year of experience in a fast-paced team environment.
Knowledge and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Skills

Sales coaching
Customer experience
Brand building
Product knowledge
Team development
Diversity, Equity, Inclusion, and Belonging (DEIB)
Cash handling
Store opening/closing
Time and attendance management
Visual merchandising
Inventory management
Policy and procedure adherence
Consultation-based customer service
Sales metric analysis
Cross-cultural collaboration
Spanish fluency
French fluency

Location

Austin 6th Street

Work Type

Full Time

Experience Level

Minimum 1 year of supervisory experience

Salary/Compensations

$16.50—$16.50 USD

About the Company

Lush Cosmetics North America operates on Indigenous territory across Turtle Island.
The company's largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, and on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat.
The company is committed to reconciliation and decolonization, guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92.
Lush recognizes its facilities and staff are guests on this land and acts to repair past harm in allyship with Indigenous People.