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About the Role

As a FDE Build Manager, you will support ServiceNow’s cross-functional Forward Deployed Engineering (FDE) teams in building and delivering intelligent, scalable AI solutions that solve our customers’ most mission-critical challenges. You'll work in a fast-paced environment as our FDE team partners with key strategic customers to accelerate time to value. You will provide a proactive, strategic perspective, manage customer relationships, and drive tactical execution from initial conception through FDE build development, delivery, and successful completion.

Responsibilities

Work seamlessly with software engineers, product managers, product designers, and customers, to deliver intelligent systems that address mission-critical challenges using AI
Collaborate directly with customers to co-innovate AI solutions tailored to their needs, acting as the first point of contact or escalation
Develop trusted relationships with key internal and external technology leaders and stakeholders to drive focus on the strategic build objectives and optimize build delivery
Drive large scale, cross-functional, high visibility AI software development builds on condensed timelines
Organize complex, ambiguous problems into prioritized milestones, deliverables, and success criteria for your builds, translating business objectives into execution strategy
Anticipate and remove obstacles that slow down or prevent builds from delivering on objectives, especially on the AI/ML deployment front
Help manage risks, dependencies and escalate impediments, as well as releases and navigating AI release requirements
Drive process improvements and create documentation to promote best practices using automation to replace repeatable, operational tasks
Coordinate day to day activities required to deliver a great solution on time, as well as create transparency through reports, dashboards, and status updates
Seek to continuously grow by proactively seeking and embracing constructive feedback, as well as provide feedback to colleagues to encourage an open and collaborative culture

Requirements

10+ years of project/program management experience in mid/large size software development companies
A solid understanding of SDLC and release management practices in cloud-based SaaS product organizations
Prior work delivering AI or intelligent workflow solutions at scale, with proven success in deploying AI solutions that delivered tangible customer impact
Familiarity with AI governance, compliance, and enterprise security practices
This role includes occasional travel

Skills

AI governance
Compliance
Enterprise security practices
Program planning
Schedule construction and management
Risk assessment & mitigation
Dependency management
Change management
Predictive metrics
Collaboration
Communication
Leadership
Relationship building
Facilitation
Team building
Team management
Interpersonal skills
Conflict resolution
Negotiation
AI integration into work processes
AI integration into decision-making
AI integration into problem-solving

Location

EMEA - Europe, Middle East and Africa

Work Type

Flexible
Remote

Experience Level

10+ years of project/program management experience

About the Company

ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
ServiceNow’s Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform.
Our mission: We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission-critical challenges. By embedding in real-world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise.

Equal Opportunity

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.