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About the Role

Decagon is seeking a dynamic and results-driven Director, Enterprise Sales to join our founding sales leadership team, reporting directly into our VP of EMEA Sales. You will be instrumental in scaling our sales operations, driving revenue growth, and ensuring the team’s success. The enterprise core team is a group of high performing and entrepreneurial minded innovators, focused on transforming customer experience for the better.

Responsibilities

Hire, train, and develop top enterprise AEs while fostering a high-performance culture.
Manage sales forecasting, reporting, and overall pipeline management, ensuring accurate and timely performance tracking.
Identify and capitalize on new market opportunities, driving Decagon’s continued expansion in the market.
Drive the sales process from plan to close on large deals.

Requirements

4+ years of experience managing and leading sales teams, ideally in a B2B or SaaS environment with a track record of exceeding target.
Trained in MEDDPICC sales methodology or similar value selling framework.
Experience in territory planning and developing effective sales playbooks.
Expertise in sales enablement tools and CRM platforms (e.g., Salesforce, HubSpot, etc.) to drive team efficiency and effectiveness.
Experience in a rapidly growing startup or tech environment where adaptability and flexibility are essential for success.

Location

London

Work Type

In-office
Fully in person

Experience Level

4+ years of experience managing and leading sales teams

Benefits

Take what you need vacation policy
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office

About the Company

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity.
Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.