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About the Role
Seeking fluent Spanish/English Customer Service Technical Support Representatives for a new 24/7 call center. This fully remote role involves troubleshooting internet, Wi-Fi, and basic device issues.
Responsibilities
- Provide excellent customer service via phone and chat in Spanish and English
- Greet customers, verify accounts, listen carefully, and show empathy
- Troubleshoot internet, Wi-Fi, and basic device issues (Level 1–2 support)
- Use tools such as Freshdesk, Sonar CRM and other internal systems
- Document all interactions accurately and follow procedures/SLAs
- Escalate complex issues to senior technicians when needed
Requirements
- Fluent Spanish English (spoken and written)
- 1+ year of customer service experience (call center/help desk preferred)
- Comfortable with basic technical troubleshooting (internet/Wi-Fi/devices)
- Strong typing and multitasking skills (navigate multiple systems while assisting customers)
- Professional, patient, and calm with upset or frustrated customers
- Willing to work overnights, weekends, and rotating schedules in a 24/7 environment
- Must live in NY State or Florida (prefer close to Plainview, NY or Ocala, FL area)
- Reliable wired internet and a quiet, distraction-free workspace
Skills
- Spanish
- English
- Customer Service
- Technical Support
- Freshdesk
- Sonar CRM
- Typing
- Multitasking
Location
- Remote
- NY
- FL
Work Type
- Remote
- Full-time
Experience Level
- Entry Level
- 1+ year
Education Level
- Recent Computer Science, IT, or related grads encouraged
Salary/Compensations
- $17 - 18/hour
- Overtime available
Benefits
- Paid training
About the Company
- IT implementation company's new Call Center