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About the Role

As a Consultant on the Professional Services team, you will serve as a trusted advisor, partnering with customers to deliver successful software implementations from project kickoff through go-live. You will leverage your expertise in system configuration, data conversion, training, and business process consulting to help customers achieve their business objectives and maximize the value of their investment. Working closely with customers, project teams, and both internal and external stakeholders, you will gather requirements, design solutions, and ensure alignment between project goals and organizational priorities. As a key member of the MGA Professional Services team, you will combine technical knowledge with business acumen to drive project success, deliver exceptional customer experiences, and serve as the primary resource responsible for the successful implementation of assigned projects.

Responsibilities

• Lead implementation efforts for complex projects, including requirement gathering, analysis, documentation, and execution of business needs, functional and non-functional specifications, use cases, and process flows.
• Manage the full lifecycle of enterprise SaaS implementation projects from kickoff to user acceptance testing, training, and delivery.
• Work with the technical implementation team to ensure technical requirements are understood and completed.
• Work closely with product and engineering teams to ensure relevant customer feedback is considered in the roadmap and feature/bug prioritization.
• Execute data conversion tasks, author project deliverables, and provide application configuration consulting throughout the project lifecycle.
• Collaborate with project sponsors and stakeholders to ensure a thorough understanding of business objectives and technical solutions, aligning them with overarching PS goals.
• Communicate project deliverables at all levels, ensuring timely, on-budget, and high-quality execution.
• Participate in project planning, scoping calls, and estimation activities, providing insights and contributing to project scope definition, including writing statements of work (SOWs).
• Understand customer needs and translate them into configurable requirements.
• Conduct research and analysis to identify process improvement opportunities and provide recommendations for optimizing project delivery.
• Collaborate with cross-functional teams, including development and QA, as well as other project/program managers, to ensure successful project implementation.
• Proactively identify and address project issues, risks, and dependencies to mitigate potential challenges and ensure project success.
• Facilitate effective communication and knowledge sharing among project team members and stakeholders.
• Mentor and guide other consultants, providing support, feedback, and sharing best practices.
• Stay up to date with industry trends, best practices, and emerging technologies related to business analysis and software development.
• Adapt and remain flexible to thrive in a dynamic and fast-paced software development environment.

Requirements

• Excellent relationship-building skills to effectively collaborate with partners across all levels of the organization to understand their business, challenges, and opportunities.
• Proven ability to produce high-quality deliverables, including clear and concise business documents, reports, and presentations.
• Detail-oriented mindset with the ability to manage multiple priorities and meet project deadlines.

Skills

• MS Office Applications
• Working knowledge of backend development systems
• Strong knowledge of Agile development methodologies
• Exceptional communication (verbal and written) and interpersonal skills, with the ability to build relationships with technical and non-technical stakeholders both internally and externally facing.
• Proven ability to effectively engage and influence at all levels, and ability to effectively handle crucial conversations and manage conflict resolution.
• Expertise in requirement gathering techniques, documentation standards, and software implementations.
• Strong analytical and problem-solving abilities, with a detail-oriented mindset.
• Ability to effectively prioritize workload and tasks to meet deadlines.
• Excellent presentation and communications skills, both written and verbal.
• Outstanding time management skills.
• Ability to effectively solve problems, react to situations decisively and effectively.
• Flexible, easily adaptable to change, creative and innovative.

Location

• Denver, Colorado

Work Type

• Full-time

About the Company

• The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations.
• Underpinned by unmatched speed and performance power, we are the trusted backbone that’s taking the insurance industry from friction to flow with Distribution Velocity – speed, performance, and trust - to drive growth at scale.
• With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era.
• Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India.