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About the Role

The Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationships with Newswires customers in EMEA, retaining existing contract revenue and supporting new sales. The role involves liaising with internal teams to ensure client needs are met and driving successful renewals to maintain a strong revenue base for Dow Jones. Success is measured by the retention rates of assigned accounts.

Responsibilities

Create, own, and ensure buy-in for the retention strategy for assigned Newswires accounts.
Proactively provide management and the collaborating team with a clear picture of high-risk renewal accounts and strategies to improve them.
Ensure appropriate customer training and product utilization by working with the Product Training Specialist team and monitoring internal Tableau reports.
Oversee the overall renewal lifecycle, including pricing, contracting, invoicing, and client support.
Support new sales into existing accounts to ensure maximum customer ROI with DJ.
Learn and understand all Newswires delivery channels and partners to advise clients on best practices and utilization.
Create and adhere to SLAs for client response.
Understand and advocate for the use of DJ suite of tools, including NewsPlus and associated newswires.
Develop a strong understanding of clients, including their business groups, value derived from DJ services, financial market exposure, competitor solutions, and current/developing needs.
Understand how clients derive value from DJ services/products and identify key decision-makers.
Serve as an internal conduit for client feedback and competitive intelligence to DJ Product, Content & Marketing.
Identify opportunities for increased revenue (up-selling and cross-selling) within assigned accounts and collaborate with the sales team.
Maintain accurate and appropriate client records within the Company’s systems.
Communicate with clients primarily via telephone and email, and also through face-to-face meetings in European financial centers.

Requirements

Min 2-4 years of proven success in client engagement, customer success, or account management.
Experience and interest in Financial Markets, Financial Technology, Asset Management, or Trading is highly desirable.
Exceptional written and verbal communication skills.
Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment.
Excellent project management and organizational skills with a keen attention to detail.
Proficient in Microsoft Office suite & Google Drive, Google templates, Google distribution lists.
Knowledge of Salesforce & Tableau is desirable.
Knowledge of Bloomberg, Factset and other Financial data systems is highly desirable.
Additional European languages beyond English is desirable.

Skills

Client Engagement
Customer Success
Account Management
Financial Markets
Financial Technology
Asset Management
Trading
Written Communication
Verbal Communication
Multi-tasking
Project Management
Organizational Skills
Attention to Detail
Microsoft Office Suite
Google Drive
Salesforce
Tableau
Bloomberg
Factset
Financial Data Systems

Location

EMEA

Work Type

Hybrid

Experience Level

2-4 years

Benefits

Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Insurance Plans
Education Benefits
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program

About the Company

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities.
Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead.
More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need.