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About the Role

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. The Live Orchestration Department at DE&E Technology consists of agile and responsive teams of technicians that perform the daily processes and procedures required to run our live and on-demand streaming video products. The Streaming Media Assistant is a key member of a daily operations team responsible for delivering high profile media products to market.

Responsibilities

Responsible for following operational procedures and raising awareness of issues in workflows when they arise
Execute defined processes to validate the quality and availability of live content streams
Executes system health monitoring and live and VOD streaming media orchestration using tools & software
Record steps to troubleshoot workflows when issues arise

Requirements

Must be available to work flexible hours, including nights, weekends, and holidays.
Strong understanding of computers and applications.
Must have an exemplary attention to detail.
Must possess strong communication skills, including written and verbal.
Must possess solid organizational skills.
Must be able to learn quickly and adapt to new situations.
Must have a strong ability to multitask and work in a fast-paced, time-sensitive environment.
A team player who is enthusiastic with a strong work ethic.
Ability to troubleshoot efficiently.

Skills

System health monitoring
Live and VOD streaming media orchestration
Troubleshooting workflows

Location

San Francisco, CA, USA
USA - CA - 1200 Grand Central Ave
USA - NY - 7 Hudson Square

Work Type

Remote
Full time

Experience Level

1-2 years of relevant working experience

Education Level

High school diploma or equivalent

Salary/Compensations

$63,600 - $98,000 per year

Benefits

A bonus and/or long-term incentive units may be provided as part of the compensation package
Full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About the Company

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future.
Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.
Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.
Content Operations is ultimately responsible for successfully delivering Disney’s entertainment and sports content to millions of people every day.
This involves developing, operating, and managing a global content supply chain – the myriad of steps involved from taking a finalized TV show/movie, or live piece of content, from inside Disney to audiences around the globe, in their preferred language and format.
This team also manages technology operations in Latin America, Europe and Asia Pacific.