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About the Role

We are seeking a Senior Director, Customer Success to lead our global customer success organization within the Corporates and Consulting business. This senior leadership role is central to retaining, expanding, and deepening relationships with our most strategic customers, and building the team, programs, and infrastructure for scalable success. You will lead a team of managers and individual contributors, collaborating with Sales, Account Management, Product, and Marketing to drive customer outcomes across the entire lifecycle and set the vision for delivering value.

Responsibilities

Define and drive the overarching strategy for the global customer success organization for the Corporates and Consulting business.
Translate business objectives into team priorities, coverage models, and scalable programs.
Build, develop, and inspire a team of high-performing reps and CS managers.
Create a culture of accountability, coaching, and continuous improvement.
Develop and execute strategies to deepen product adoption and accelerate time-to-value.
Turn customers into long-term advocates, with an emphasis on GenAI capabilities.
Take full ownership of the digital success program, including managing day-to-day operations.
Hold accountability for renewal and retention outcomes across the customer base.
Partner with Sales and Account Management leadership to ensure appropriate coverage and resource allocation for high-value accounts.
Build and institutionalize scalable playbooks, frameworks, and data-driven practices.
Act as a senior voice for the customer across the organization, aligning with Product, Enablement, and Marketing on roadmap feedback, go-to-market motions, and customer-facing initiatives.

Requirements

10+ years in client-facing SaaS roles.
4+ years leading managers or multi-tiered teams.
Proven track record of owning adoption outcomes at scale and connecting team actions to those outcomes.
Experience owning and delivering against renewal/retention targets.
Ability to translate high-level business goals into executable team programs and measurable results.
Exceptional executive communication skills with the ability to influence C-suite stakeholders.
Experience building systems and using insights to improve team performance and customer outcomes.
Track record of building for scale in fast-paced, high-growth environments.

Skills

Customer Success
SaaS
Team Leadership
Strategic Planning
Product Adoption
Customer Retention
Executive Communication
Data Analysis
GenAI

Location

ET timezone
GMT timezone

Work Type

Full-time

Experience Level

Senior Director
10+ years in client-facing SaaS roles
4+ years leading managers or multi-tiered teams

Salary/Compensations

$184,000—$230,000 USD

Benefits

Performance-based bonus
Equity
Generous benefits program

About the Company

AlphaSense provides market intelligence and search powered by AI, helping sophisticated companies make informed decisions.
Our content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research.
The acquisition of Tegus in 2024 enhances our mission to empower professionals with AI-driven market intelligence.
Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500.
Founded in 2011, AlphaSense is headquartered in New York City with over 2,000 employees globally and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.

Equal Opportunity

AlphaSense is an equal-opportunity employer committed to a work environment that supports, inspires, and respects all individuals.
AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor.
This policy applies to every aspect of employment, including recruitment, hiring, training, advancement, and termination.
AlphaSense provides reasonable accommodation to qualified employees with protected disabilities as required by applicable laws.