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About the Role

The Motivator role is critical to the success of GoodLife Fitness Clubs, serving as the first point of contact for members and potential members. This role is responsible for creating a welcoming, clean, and safe environment to help members achieve their fitness goals, acting as a front desk expert to ensure positive and engaging experiences.

Responsibilities

• Greet Members as they enter the Club and check them in for their workout.
• Greet Potential Members and direct them accordingly.
• Handle incoming calls efficiently, answering within three rings, taking messages, or booking appointments.
• Assist Members on the floor with questions about FitFix and Cardio machines.
• Sell memberships, services, products, and amenities by possessing in-depth knowledge.
• Assist Members by efficiently answering questions, resolving issues, and updating information using company systems.
• Handle comments, suggestions, and concerns courteously and professionally.
• Provide Fit-Fix Starter sessions for new and current Members.
• Complete Club runs and cleaning tasks to maintain cleanliness standards.
• Complete any other tasks required to provide an exceptional experience for Members and guests.
• Complete required learning and attend all monthly meetings.

Requirements

• CPR-A & AED Certification
• Must be Smart Tan certified within 3 months of employment
• Interpersonal Savvy: Relates well to all kinds of people, builds rapport, constructive relationships, uses diplomacy and tact, and can diffuse high-tension situations.
• Customer Focus: Dedicated to meeting customer expectations, uses customer feedback for improvements, acts with customers in mind, and establishes effective customer relationships.
• Team Contribution: Always helpful to the team, volunteers to help others succeed, and models sharing, caring, and cooperation.
• Approachability: Easy to approach and talk to, warm, pleasant, gracious, puts others at ease, sensitive and patient with interpersonal anxieties, builds rapport, and is a good listener.
• Knowledge of the fitness industry
• Excellent written and verbal communication skills
• Superior customer service skills; ability to fully understand and embrace company culture
• Proficiency in the use of computers
• Previous customer service and sales experience an asset

Skills

• Customer Service
• Sales
• Computer Proficiency
• Communication (Written and Verbal)
• Interpersonal Skills
• Teamwork
• Problem-Solving

Location

• GoodLife Fitness Clubs

Work Type

• Full-time
• Part-time

Experience Level

• Entry Level
• Some Experience

Education Level

• CPR-A & AED Certification
• Smart Tan certification

Salary/Compensations

• $18.60 base wage
• $15,000 - $16,900 total compensation range (including commissions)

Benefits

• Ongoing training and development
• Career advancement opportunities
• Competitive Total Rewards Package
• FREE Fitness membership
• Fun and energetic atmosphere

About the Company

• GoodLife Fitness is committed to fostering an inclusive, accessible environment where all employees and members feel valued, respected, and supported.
• We are dedicated to building a workforce that reflects the diversity of our customers and communities.
• Fit4Less is growing across Canada, providing affordable fitness to all Canadians.
• GoodLife Kids Foundation enables and supports kids and youth with autism and intellectual disabilities through physical activity and fitness.
• canfitpro is the largest provider of education in the Canadian fitness industry, delivering accessible, quality education, certifications, conferences, trade shows, and membership services.

Equal Opportunity

• We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and is equitable.
• If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs.