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About the Role

The Work Café Concierge is the primary customer-facing role responsible for creating an engaging, welcoming, and professional environment for customers. This role coordinates co-working and meeting facilities, assists with events and programming, and supports customers with routine transactions and specialized support.

Responsibilities

• Create an engaging, welcoming, and professional environment for customers.
• Coordinate co-working, meeting facilities, and room bookings.
• Assist with Work Café events and programming, including promotion and day-of activities.
• Support customers by assisting with routine transactions and coordinating specialized support.
• Act as the first point of contact for all customers entering the Work Café.
• Promote digital products and services by explaining the benefits of alternative channels.
• Manage and coordinate all customer and colleague room bookings.
• Ensure rooms are welcoming and in good order before and after appointments.
• Address customer inquiries by directing them to the appropriate area, facility, resource, or business partner.
• Collaborate with third-party baristas and cleaners to maintain a welcoming environment and address issues.

Requirements

• Associate’s Degree in a related field or equivalent demonstrated through a combination of work experience, training, military service, or education.
• 1+ Years Customer Service Experience.
• 1+ Years Communications, marketing, or event-planning experience (Preferred).
• Enthusiasm for creating an exceptional customer experience.
• Passion for demonstrating and promoting digital products and services.
• Skilled in customer engagement and creating a sense of community.
• Displays a credible, trustworthy, and professional image at all times.
• Ability to manage multiple priorities.
• Attention to detail, problem-solving skills, and a proactive attitude.
• Ability to exercise flexibility and responsiveness.
• Strong interpersonal, communication, time management, and organizational skills.
• Ability to comply with policies and procedures.
• Strong computer knowledge and Windows skills.
• Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship.

Skills

• Customer Service
• Communications
• Marketing
• Event-planning
• Customer Engagement
• Community Building
• Interpersonal Skills
• Time Management
• Organizational Skills
• Computer Knowledge
• Windows Skills

Location

• Williamsburg, Brooklyn, NY

Work Type

• Full Time
• Onsite

Experience Level

• 1+ Years Customer Service Experience
• 1+ Years Communications, marketing or event-planning experience

Education Level

• Associate’s Degree

Salary/Compensations

• $30,000.00 - $47,000.00 USD

Benefits

• Competitive rewards package
• Benefits designed to support you, your family, and your well-being

About the Company

• Santander is a global leader and innovator in the financial services industry, evolving into a technology-driven organization.
• Our people are at the heart of this journey, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
• Our work touches 140 million lives every day through innovation, shared experiences, questioning the status quo, and adapting to new challenges.

Equal Opportunity

• Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.