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About the Role

TOCA Social is the world's first dining and entertainment experience with a football twist. We are looking for a Steward to ensure our venue runs smoothly by upholding high hygiene and cleanliness standards, creating fantastic experiences for guests and teammates.

Responsibilities

• Maintaining the cleanliness and upkeep of all guest and teammate areas
• Supporting seamless operations and experiences for all
• Receiving deliveries and working alongside logistics teams to keep delivery areas and heart of house spaces organised
• Ensuring all spaces available to guests and teammates look their best at all times, including clearing, sweeping, mopping, vacuuming, dusting and sanitising
• Being present on the venue floor during peak times to support venue operations by tidying, organising and providing general cleaning
• Being hands on and spotting when support is needed, taking the initiative to provide this to enhance guests experience and to support your teammates
• Providing deep cleaning of spaces and upkeep of football boxes
• Providing additional support across the venue when required
• Adhering to all compliance and Health & Safety processes/procedures at all times
• Greeting & supporting guests through their journey to provide a best in class experience
• Having an eye for opportunity to exceed expectations in a positive, surprising and delightful manner
• Proving clear and concise communication to teammates to minimise disruption to guests

Requirements

• At least 1 year of experience in housekeeping, or similar
• A punctual and reliable individual with a great attitude and work ethic!
• A quick learner with the ability to work under pressure in a fast paced environment
• Passionate about delivering top quality experiences
• A willingness and desire to make people happy and deliver genuine and memorable experiences
• Someone who is ready to roll up their sleeves and get stuck in

Location

• Westfield White City, London, W12 7GF

Work Type

• Part Time
• Full Time
• Flexible to work evenings and weekends

Salary/Compensations

• £12.21 per hour plus service charge

Benefits

• Full access to TOCA Treats
• Complimentary TOCA games
• Huge discounts on F&B
• Free meal whilst on shift
• Local retail & hospitality discounts
• Teammate Assistance Programme with access to free counselling sessions
• Great progression opportunities

About the Company

• TOCA Social is the world's first dining and entertainment experience with a football twist.
• Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024.
• We are also set to open in Westfield London, Dallas and Mexico in 2025!
• At TOCA Social, Everybody Plays!
• Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!
• We’re passionate about training and developing all our teammates to support their career progression and help them become legends.