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About the Role

The Director, Clinical Services provides strategic clinical leadership and oversight for all behavioral health and trauma informed services within the Innovative Urban Village supportive housing program. This role ensures full alignment with ESSHI requirements, OTDA regulations, and URI’s trauma informed, culturally responsive service philosophy.

Responsibilities

• Conduct clinical assessments and determine appropriate behavioral health interventions.
• Provide clinical supervision to Case Managers, including case analysis, service planning, and crisis intervention guidance.
• Lead clinical risk assessments, including suicide risk, DV lethality, child safety, and behavioral health crises.
• Oversee the development and implementation of individualized service plans that support long‑term housing stability and family well‑being.
• Coordinate referrals to mental health, substance use, psychiatric, and specialized treatment providers.
• Ensure all services reflect trauma‑informed, evidence‑based, and culturally responsive practices.
• Ensure clinical services meet ESSHI service categories and OTDA regulatory requirements.
• Maintain compliance with all federal, state, and local regulations, as well as agency policies.
• Ensure timely and accurate documentation in CAPS, HMIS, and other required systems.
• Participate in quality assurance activities, case reviews, and program audits.
• Support the development and implementation of clinical policies, procedures, and operational protocols.
• Partner with Case Managers, Housing Specialists, and the Economic Empowerment Specialist to ensure coordinated, holistic service delivery.
• Collaborate with property management and operations staff to address tenancy‑related concerns and support housing retention.
• Maintain strong relationships with external clinical providers, mobile crisis teams, hospitals, and community‑based organizations.
• Participate in interdisciplinary case conferences and service coordination meetings.
• Develop and deliver ongoing training on trauma‑informed care, motivational interviewing, crisis intervention, safety planning, and supportive housing best practices.
• Ensure staff are trained in risk assessment, mandated reporting, and evidence‑informed case management strategies.
• Provide weekly supervision to assigned staff and ensure consistent supervision across the clinical team.
• Foster a culture of reflective supervision, professional development, and accountability.
• Support Case Managers in conducting home visits and assessing tenancy conditions, safety, and service needs.
• Provide clinical guidance on lease compliance, conflict resolution, and early intervention strategies to prevent eviction.
• Contribute to the development of clinical components of housing stability plans.
• Represent URI at city and statewide coalitions, task forces, and committees focused on supportive housing, domestic violence, and behavioral health.
• Contribute to organizational strategic planning and cross‑departmental initiatives.
• Assist in the development and monitoring of the supportive housing program budget.
• Support organizational development efforts and cross‑program collaboration.

Requirements

• Minimum of 5 years of supervisory experience in a clinical or social service setting, preferably within supportive housing, domestic violence services, or homeless services.
• Strong knowledge of OTDA regulations, supportive housing standards, and ESSHI guidelines.
• Demonstrated experience launching or scaling programs, including developing policies, procedures, and service models.
• Strong project management, organizational, and communication skills.
• Demonstrated ability to manage crises and respond proactively using a client‑centered approach.
• Experience working with diverse populations, including LGBTQIA+ individuals, immigrants, older adults, and individuals with behavioral health or substance use challenges.
• Proficiency in Microsoft Office and data management systems.
• Strong de‑escalation and conflict resolution skills.
• Will be required to read printed and handwritten materials.
• Will be required to use computer mouse and keyboard.
• Will be required to read information on computer screen.
• Must be able to sit for extended periods of time.
• Must be able to enter information in digital forms and spreadsheets.
• Must be able to lift 10 pounds at times, occasionally reach and bend.
• May require occasional work outside established working hours, including evenings and weekends.

Skills

• Clinical leadership
• Behavioral health services
• Trauma-informed care
• Clinical assessment
• Intervention strategies
• Clinical supervision
• Case analysis
• Service planning
• Crisis intervention
• Risk assessment
• Suicide risk assessment
• DV lethality assessment
• Child safety assessment
• Behavioral health crisis management
• Individualized service plan development
• Referral coordination
• Mental health services
• Substance use services
• Psychiatric services
• Specialized treatment
• Evidence-based practices
• Culturally responsive practices
• ESSHI compliance
• OTDA regulatory compliance
• Documentation
• Quality assurance
• Policy development
• Procedure development
• Operational protocol development
• Interdisciplinary collaboration
• Holistic service delivery
• Tenancy support
• Housing retention
• External provider relations
• Case conferencing
• Service coordination
• Staff training
• Motivational interviewing
• Safety planning
• Supportive housing best practices
• Mandated reporting
• Evidence-informed case management
• Reflective supervision
• Professional development
• Accountability
• Home visits
• Lease compliance
• Conflict resolution
• Eviction prevention
• Housing stability planning
• Organizational representation
• Strategic planning
• Budget monitoring
• Cross-departmental initiatives
• Project management
• Organizational skills
• Communication skills
• Client-centered approach
• Working with diverse populations
• Microsoft Office proficiency
• Data management systems proficiency
• De-escalation skills

Location

• East New York, Brooklyn

Work Type

• Full-time

Experience Level

• Minimum of 5 years of supervisory experience

Education Level

• Master’s degree required (MSW or related field)
• LMSW or LCSW preferred

Salary/Compensations

• $81,000 - $85,000

About the Company

• Founded in 1980, Urban Resource Institute (URI) is the nation’s largest provider of domestic violence shelter and support services and a leading provider of housing and services for families experiencing homelessness.
• Across 24 shelters in New York City, URI provides safe housing for nearly 4,000 individuals and their pets every night and serves more than 40,000 people annually.
• URI’s work is grounded in survivor-centered, trauma-informed, and culturally responsive care.
• In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives—including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention—designed to break cycles of violence, instability, and poverty.
• URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.
• Innovative Urban Village, opening in Summer 2026, is Urban Resource Institute’s first Supportive Housing program in partnership with Christian Cultural Center and is a comprehensive redevelopment project located in East New York, Brooklyn.
• Phase 1A includes 376 income-based rental residences, of which 94 units are dedicated to families who have experienced homelessness as a result of domestic violence and who qualify for Empire State Supportive Housing Initiative (ESSHI) services.
• The program provides permanent supportive housing and trauma-informed, culturally competent services designed to promote long-term housing stability and independent living.
• As URI’s first Supportive Housing program, Innovative Urban Village represents a foundational expansion of the agency’s housing continuum, requiring the development of a comprehensive program model, policies, procedures, and service framework from inception through full implementation.

Equal Opportunity

• Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.