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About the Role

We are seeking an experienced Commercial HVAC Service Coordinator to join our fast-growing team. The ideal candidate will have a can-do attitude, strong problem-solving skills, and a high level of customer service.

Responsibilities

• Answer telephones and relay calls and messages.
• Speak with customers, account managers, or technicians and create service calls as needed.
• Review service work orders for correctness and rewrite as necessary.
• Correct additional billings that were missed on service work orders.
• Schedule and dispatch work crews according to customer requests, specifications, or needs.
• Arrange for repairs by scheduling time and date with the customer and coordinating with involved parties.
• Identify the best technician for the customer's needs.

Requirements

• 1-3+ years of experience in dispatching.
• Experience in HVAC or the service industry strongly preferred.
• Strong organizational and interpersonal skills.
• Ability to work well within a team environment.
• Capable of remaining patient and calm when dealing with frustrated technicians or clients.
• Geographical knowledge of service area or map reading skills.
• Microsoft Office Suite skills are a MUST.
• Maintains a professional but friendly and outgoing demeanor.
• Strong problem-solving skills.
• Experience with BuildOps is a plus.

Skills

• Dispatching
• Customer Service
• Communication
• Work Order Management
• Documentation Management
• Scheduling
• Problem-Solving
• Organizational Skills
• Interpersonal Skills
• Microsoft Office Suite

Location

• West Babylon, NY 11704
• Long Island, NY

Work Type

• Full-time

Experience Level

• Entry

Salary/Compensations

• $25.00 - $30.00 Hourly

Benefits

• Competitive Weekly Pay
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
• 401(k) Retirement Savings Plan with a 5% match
• Life Insurance
• Short & Long-Term Disability
• Up to 4 weeks of Paid Off
• 9 Paid Holidays + Veterans Day for Veterans
• Company-sponsored education and career advancement programs
• Generous Referral Bonus of $2,500 per referral
• Company vehicle or allowance
• Mobile phone or phone allowance
• Uniforms
• Work boot allowances

About the Company

• FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services.
• FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more.
• With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships.
• The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.
• FirstCall Mechanical provides equal focus on employee growth and development.
• We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

Equal Opportunity

• FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well.