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About the Role

Hello Patient is seeking a technical, high-agency AI Agent Product Manager to oversee the complete delivery of AI agents in live customer settings. The role involves owning the end-to-end launch of AI-powered voice, SMS, and chat agents, translating customer requirements into agent logic and workflows, and hands-on implementation using prompts, guardrails, and evaluation tools. This position offers direct exposure to frontier LLM failure modes and continuous iteration on agent performance.

Responsibilities

Own customer deployments end-to-end
Lead delivery of net-new AI agent deployments from customer requirements through production go-live
Treat every deployment as a product launch: define scope, manage tradeoffs, hit timelines, ensure quality
Own the customer-facing roadmap for each deployment
Gather requirements directly from customers and translate them into agent behavior using our internal platform
Perform hands-on prompt engineering using AI tools to build agent components
Ship production-ready agents that handle real healthcare complexity
Continuously improve agent performance using structured evals, live call review, and direct customer feedback
Lead deployments for new workflows, integrations, and verticals where no playbook exists
Identify unknowns early, derisk them, and make tradeoff decisions
Own requirements and prioritization with the engineering team for net-new platform capabilities
Manage integration scoping with Customer Engineering
Coordinate cross-team efforts
Manage timelines and stakeholder communication
Identify patterns across launches and codify them into playbooks
Transition proven patterns to implementation teams

Requirements

1+ years in Product Management or a closely related role (e.g., technical program management at a product-led company, founder/early employee wearing the PM hat) or a technical background (software engineer / forward-deployed engineer) who has operated in a PM-like capacity
Strong technical product background—comfortable with APIs, integrations, and understanding how systems connect
Experience shipping in ambiguous, fast-moving environments where the playbook doesn't exist yet
Proven ability to work across functions through influence, not authority
Bias toward ownership and action

Skills

AI-native products
Agents
LLMs
Automation platforms
Hands-on prompt/agent building
Healthcare
Revenue cycle
Legacy-system-heavy industries
Conversational experiences (IVR, voice assistants, chatbots, SMS flows)
Evaluation practices for agent quality

Location

Remote

Work Type

Full-time

Experience Level

1+ years

Salary/Compensations

$110K–$160K

Benefits

Meaningful ownership in a fast-growing healthtech startup

About the Company

Hello Patient is transforming healthcare communication through advanced conversational AI.
Our founding team spent 3.5 years scaling Carbon Health's technology during hypergrowth, where we saw firsthand how much clinical time gets wasted on basic communication—great clinicians buried in admin work, patients stuck in phone tag.
Our AI platform proactively engages patients through perfectly timed calls and texts, resolving complex interactions end-to-end—from scheduling to billing to retention.
Built with security and compliance at its core, our technology integrates with existing healthcare infrastructure to deliver 24/7 patient engagement.
Backed by Scale and 8VC, we're building the future of healthcare communication, one conversation at a time.