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About the Role

We are building a relationship-oriented bank for the modern world, seeking talented and passionate professionals dedicated to doing what's right for our clients. At CIBC, we empower our team members to make a meaningful impact and value their contributions.

Responsibilities

• Help clients manage their accounts and products.
• Focus on the client experience and make interactions meaningful.
• Connect clients to the right CIBC team members who can help them reach their goals.
• Listen, ask questions, and put yourself in the client’s shoes.
• Take accountability for client issues and collaborate for better solutions.
• Introduce clients to our mobile banking applications.
• Help clients better manage their banking needs.

Requirements

• You put our clients first.
• You engage with purpose to find the right solutions.
• You go the extra mile.
• You are goal-oriented.
• You are motivated by accomplishing your goals and delivering your best to make a difference.
• You are passionate about people.
• You find meaning in relationships and surround yourself with a diverse network of partners.
• You connect with others through respect and authenticity.
• You love to learn.
• You are passionate about growing your knowledge.
• You have a strong sense of curiosity.
• You engage with your heart and mind.
• You care about people and respect different perspectives.
• You listen to and learn from the experiences of others.
• Values matter to you.
• You bring your real self to work and live our values - trust, teamwork, and accountability.
• You need to be legally eligible to work at the specified location(s).
• You may be asked to complete an attribute-based assessment and other skills tests.
• We use artificial intelligence tools during the recruitment process.

Skills

• Client Issue Resolution
• Client Service
• Customer Experience (CX)
• Digital Literacy
• Empathy
• Financial Products
• Interpersonal Communication
• Standards Compliance
• Transaction Services

Location

• London-780 Hyde Park Road

Work Type

• On-site full-time
• Regular

Salary/Compensations

• competitive salary

Benefits

• incentive pay
• banking benefits
• a benefits program
• defined benefit pension plan
• employee share purchase plan
• a vacation offering
• wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

About the Company

• At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them.
• Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork, and Accountability.
• Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
• Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.

Equal Opportunity

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
• We seek applicants with a wide range of abilities and we provide an accessible candidate experience.
• If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com