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About the Role

Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, and ware-washing equipment. Demonstrate mechanical aptitude, troubleshooting skills, and the ability to read diagrams and schematics to properly diagnose and repair equipment. Communicate with manufacturers and consult with the Technical Assistance Group for support. Install parts professionally, promote additional services, and maintain accurate administrative documents and inventory. Follow safe work practices and maintain a neat service vehicle.

Responsibilities

Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment
Demonstrate mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics
Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing and other specialty food service equipment
Communicate with manufacturers as needed to help with diagnoses and parts identification
Consult with the Technical Assistance Group for technical support while onsite
Install all parts ordered for the customer in a timely and professional manner and in line with company policy
Promote and recommend other services provided by Smart Care to customers when needed
Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory
Follow safe work practices and accident prevention procedures
Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory
Maintain productivity levels in accordance with company standards

Requirements

High School diploma or equivalent
1 year of technical experience with refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service
Valid driver’s license and acceptable motor vehicle record
Willingness and ability to be involved with the emergency on-call rotation that includes nights and weekends
Availability for occasional overnight travel as assigned
Ability to frequently kneel, bend, squat, push, pull, reach, and occasionally lift and carry up to 70 pounds
Ability to work with moving mechanical parts, pressurized steam equipment, open flames, heated surfaces, liquids, and risk of electrical shock in damp, humid, or freezing conditions
Ability to work on ladders, roofs, and other high places

Skills

Mechanical aptitude
Troubleshooting skills
Ability to read diagrams and schematics
Commercial refrigeration repair
Commercial cooking equipment repair
Prioritize and work independently with minimal direct supervision

Location

San Francisco, CA

Work Type

On-the-job training
Full-time

Experience Level

1 year of technical experience

Education Level

High School diploma or equivalent

Benefits

Sign-On/Retention Bonus
3 Weeks of PTO
On-the-job training
Available on-demand technical support
Ongoing formal hands-on and classroom training
Professional CFESA certifications
Potential for advancement
Company service vehicle
Fuel card
Tablet
Cell phone for business use
Market-leading benefits program
401k
Paid time off
Growth opportunities including advanced technician and management positions

About the Company

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment.
Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
Our strong reputation and leading customer service stems from our high-quality technician base, breadth of services and quick response times.
We are OEM-agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs.
As we continue to build upon our foundation of world class technicians and national coverage, it is centered around how to better serve our broad range of customers – from grocery to restaurants, from corporate dining to hospitality, from large entertainment venues to higher education, from cold storage to convenience stores, from healthcare to casinos.

Equal Opportunity

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status.
All qualified individuals are encouraged to apply.
If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.