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About the Role

The Canadian Adult Education Credential (CAEC) Testing Centre Supervisor oversees testing across Ontario, implementing a problem-free testing process by organizing daily operations, reviewing accommodations, and supervising a team.

Responsibilities

• Assist the CAEC Administrator with the supervision of CAEC testing centre operations, activities, and other duties.
• Supervise the recruitment, selection, approval, training, and performance management of examiners and proctors.
• Ensure accessibility to CAEC tests through promotion and communication with adult educators, workforce development/labour, corrections, and other instructional adult education pathway programs.
• Review, approve, and implement adult Candidate requests for accommodations.
• Ensure the charges to purchase the tests are paid.
• Create and approve personalized assessment plans and documentation for students with approved special accommodations.
• Implement accommodation plans, seeking spaces and support staff as required.
• Facilitate and oversee all off-site and group assessments, ensuring Examiner and Proctor supervision.
• Verify assessment results for accuracy and oversee all academic records.
• Oversee the preparation, distribution, and tracking of transcripts, certificates, assessment materials, and answer sheets.
• Support the CAEC Administrator in annual negotiations for rooms and rates for testing centers.
• Manage annual agreements and amendments for instructors, proctors, and testing locations.
• Develop and modify assessment schedules for instructors, proctors, and testing locations.

Requirements

• University degree in Education (B.Ed. or M.Ed.).
• Three years of experience in high school and/or adult education.
• Proven leadership experience as a team leader or supervisor.
• Demonstrated communication, interpersonal, and problem-solving skills.
• Demonstrated exceptional customer service practices, cultural sensitivity, equity awareness, good judgment, tact, and diplomacy.
• Strong organizational skills with keen attention to detail.
• Proven ability to handle competing priorities and work efficiently and effectively under time constraints.
• Self-motivated, conscientious, and able to work comfortably, efficiently, and effectively as part of a team or independently.

Skills

• Communication skills
• Interpersonal skills
• Problem-solving skills
• Customer service practices
• Cultural sensitivity
• Equity awareness
• Good judgment
• Tact
• Diplomacy
• Organizational skills
• Attention to detail
• Ability to handle competing priorities
• Ability to work efficiently and effectively under time constraints

Location

• Toronto, Yonge & Eglinton (On-site)

Work Type

• Full-Time Contract (12 Months)
• On-site

Experience Level

• Three years experience in high school and/or adult education
• Proven leadership experience

Education Level

• University degree in Education (B.Ed. or M.Ed.)

Salary/Compensations

• $70,000 - $80,000

Benefits

• Option to join the Public Service Pension Plan
• Employee and Family Assistance Plan

About the Company

• TVO Media Education Group is a social impact organization devoted to inspiring learning that changes lives and enriches communities.
• TVO is an internationally recognized digital learning organization that strives to engage, inform, and educate Ontarians of all ages.
• TVO is an agency of the Ontario Ministry of Education and a registered charity funded primarily by the Province of Ontario and supported by thousands of sponsors and donors.
• Through its brands (TVO Kids, TVO Today, TVO ILC and TVO Learn), TVO provides multi-platform educational programming, ground-breaking original documentaries, in-depth public affairs content, the largest online secondary school in Ontario, and award-winning digital-learning resources that support Ontario’s curriculum.

Equal Opportunity

• TVO does not use artificial intelligence (AI) or automated decision‑making tools to screen, assess, or select candidates. All applications are reviewed by the hiring team.
• Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If seeking accommodations during the application or interview process, please advise as soon as possible by sending your request to accommodations@tvo.org.