Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Hello Patient is seeking a technical, high-agency AI Agent Product Manager to oversee the complete delivery of AI agents in live customer settings. The role involves owning customer deployments end-to-end, from scoping and requirements gathering to go-live, and managing the customer-facing roadmap by defining requirements and aligning stakeholders on tradeoffs. This position combines product ownership with hands-on agent building, translating customer needs into functional agent logic and workflows using prompts, guardrails, and evaluation tools.

Responsibilities

Own customer deployments end-to-end
Lead delivery of net-new AI agent deployments as the single accountable owner—from customer requirements through production go-live
Treat every deployment as a product launch: define scope, manage tradeoffs, hit timelines, ensure quality
Own the customer-facing roadmap for each deployment—what are we shipping, in what order, and why
Build agents, not just specs
Gather requirements directly from customers and translate them into agent behavior yourself using our internal platform—prompts, tools, guardrails, multi-agent workflows
Do hands-on prompt engineering using AI tools to build the components that make agents work: conversation flows, decision logic, edge case handling, integration behaviors
Ship production-ready agents that handle real healthcare complexity: scheduling logic, patient context, EMR data, practice-specific edge cases
Continuously improve agent performance using structured evals, live call review, and direct customer feedback
Lead deployments for new workflows, integrations, and verticals where no playbook exists
Identify unknowns early, derisk them, and make tradeoff decisions that keep launches on track
When deployments require net-new platform capabilities, own requirements and prioritization with the engineering team
Work alongside Conversational Design and Customer Engineering
Own everything else: integration scoping with Customer Engineering, cross-team coordination, timeline management, stakeholder communication, and unblocking whatever's in the way
Identify patterns across launches and codify them into playbooks
Know when a workflow or integration is ready to transition from zero-to-one ownership to steady-state implementation
Hand off proven patterns to implementation teams and move on to the next net-new challenge

Requirements

3+ years in Product Management or a closely related role (e.g., technical program management at a product-led company, founder/early employee wearing the PM hat) or a technical background (software engineer / forward-deployed engineer) who has operated in a PM-like capacity
Strong technical product background—comfortable with APIs, integrations, and understanding how systems connect
Experience shipping in ambiguous, fast-moving environments where the playbook doesn't exist yet
Proven ability to work across functions through influence, not authority
Bias toward ownership and action—you'd rather make a call and course-correct than wait for clarity

Skills

AI agents
LLMs
Prompt building
Prompt engineering
Agent building
Product management
Technical program management
APIs
Integrations
Conversational AI
Voice AI
Real-time orchestration systems
Evaluation practices for agent quality

Location

Remote

Work Type

Full-time

Experience Level

3+ years

Salary/Compensations

$160K–$200K

Benefits

Meaningful ownership in a fast-growing healthtech startup

About the Company

Hello Patient is transforming healthcare communication through advanced conversational AI.
Our founding team spent 3.5 years scaling Carbon Health's technology during hypergrowth, where we saw firsthand how much clinical time gets wasted on basic communication—great clinicians buried in admin work, patients stuck in phone tag.
Our AI platform proactively engages patients through perfectly timed calls and texts, resolving complex interactions end-to-end—from scheduling to billing to retention.
Built with security and compliance at its core, our technology integrates with existing healthcare infrastructure to deliver 24/7 patient engagement.
Backed by Scale and 8VC, we're building the future of healthcare communication, one conversation at a time.