Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Hello Patient is building Mia, an AI assistant that transforms how healthcare providers engage with patients. The Customer Integration Engineer will be the technical backbone connecting Mia to customers' existing systems, owning the full integration lifecycle from discovery to support. This role involves daily coding, direct collaboration with healthcare customers, and translating clinical/business workflows into technical specifications.

Responsibilities

Develop production-quality integrations connecting Mia to EHR systems, practice management software, and data warehouses
Build robust data pipelines using APIs, middleware, and various data exchange methods
Create reusable integration modules to accelerate future implementations
Handle technical configuration for new customers and resolve conflicts during deployment
Lead technical discovery sessions with customer engineering and IT teams
Serve as the primary technical contact for integration questions and incident resolution
Translate clinical and business workflows into clear technical specs
Provide Tier 2/3 support for production environments
Create and maintain technical documentation, integration playbooks, and training materials
Identify opportunities to improve and automate integration processes over time

Requirements

5+ years of experience in software development, data engineering, or integration work in production environments
Proven track record building and maintaining real integrations — data pipelines, API integrations, or similar
Python experience
Experience with APIs (REST/SOAP), webhooks, and authentication standards (OAuth, JWT)
Strong communication skills — comfortable leading technical conversations with clients and representing Hello Patient professionally
Ability to work independently, manage multiple projects, and thrive in a fast-paced startup environment
Familiarity with healthcare data standards (FHIR, HL7) or EHR integrations
Background at a B2B SaaS or startup
Experience with cloud platforms (AWS, GCP, Azure) or containerization (Docker)
AI-native mindset — comfortable building around AI tools and platforms

Skills

Python
APIs (REST/SOAP)
Webhooks
OAuth
JWT
FHIR
HL7
AWS
GCP
Azure
Docker

Experience Level

5+ years of experience

Salary/Compensations

$110,000 – $160,000 USD annually

About the Company

Hello Patient is transforming healthcare communication through advanced conversational AI.
The founding team spent 3.5 years scaling Carbon Health's technology during hypergrowth.
Our AI platform proactively engages patients through perfectly timed calls and texts, resolving complex interactions end-to-end—from scheduling to billing to retention.
Built with security and compliance at its core, our technology integrates with existing healthcare infrastructure to deliver 24/7 patient engagement.
Backed by Scale and 8VC, we're building the future of healthcare communication, one conversation at a time.