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About the Role
As a Retail Assistant at the Samsung Experience Store in London Stratford, you will play a vital role in delivering PRS& Samsung's goals by embodying the brand's ethos and providing inspirational customer service. Your main focus will be on enriching customers’ connected lives through unrivalled interactions, introducing them to Samsung’s products and services.
Responsibilities
- Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
- Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
- Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
- Provide basic device repair services, resolving common issues promptly.
- Maintain a welcoming and organised store environment that reflects the brand.
- Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
- Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
Requirements
- You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
- You understand the retail world and can combine your passion for technology with a results-driven approach.
- Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances.
- You’re not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends.
- You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.
Skills
- People skills
- Interpersonal skills
- Commercial awareness
- Adaptability
- Tech-savviness
- Continuous learning
Location
- London Stratford
Work Type
- Full-time
- Retail
Experience Level
- Entry level
Salary/Compensations
- £14.80 per hour
Benefits
- 20% Bonus Potential
- Samsung Employee Discount Portal
- Birthday Holiday
- Monthly Bonus Potential
- Seeded Devices – including the latest Flagship Device!
- Employee Assistance Platform
- Learning and Development opportunities
- Induction training
- FCA training
- Product training
- Customer journey training
About the Company
- At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role.