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About the Role

As the Campaign Operations Manager, you will lead a 5-person Operations team that builds, QAs, and launches hundreds of high-quality CRM campaigns annually. You will partner closely with the Consumer Lifecycle team to ensure timely and high-quality campaign delivery. You will be responsible for your team's campaign delivery rate goal and collaborate with Martech, Product, and Analytics to identify process and tool improvement opportunities. This role reports to the Head of Cx Campaign Operations.

Responsibilities

Manage and develop a team of Campaign Operations Associates, fostering growth, collaboration, and excellence in campaign execution.
Ensure each team member stays accountable to the Campaign development requirements.
Own the high-quality campaign delivery rate goal and production efficiency for your audience.
Identify new processes, talent development, and tools required to improve campaign quality, craft, and production efficiency each quarter.
Develop and drive adoption of AI-enabled workflows, processes, and best practices to ensure campaigns are launched with high quality and minimal errors.
Act as the primary point of contact for Campaign Operations for your line of business, ensuring alignment with company goals and priorities.
Leverage AI, Braze, and in-house marketing platforms to implement sophisticated campaigns, including automation, dynamic content, and A/B testing.

Requirements

5+ years of experience in Retention Marketing, Marketing Operations, Martech, or Lifecycle Marketing.
At least 2 years of experience leading 3+ reports.
Experience leading a Marketing Operations team preferred.
Hands-on experience with Braze or a similar ESP is required.
Demonstrated ability to apply AI tools to improve operational efficiency or campaign quality.
Familiarity with other marketing automation tools is a plus.
Proven ability to lead and develop high-performing teams.
Strong attention to detail, organizational skills, and the ability to manage multiple projects simultaneously.
Ability to interpret data and analytics to inform decisions, build business cases for investment, and optimize campaign development and quality.
Excellent interpersonal and communication skills to work effectively with cross-functional teams and stakeholders.

Skills

AI tools
Braze
Marketing automation tools
Retention Marketing
Marketing Operations
Martech
Lifecycle Marketing
Team Leadership
Operational Excellence
Analytical Mindset
Stakeholder Management

Location

United States
Illinois
Colorado
Remote

Work Type

Full-time

Experience Level

5+ years
2+ years leading reports

Salary/Compensations

$142,800—$210,000 USD

Benefits

401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Disability insurance
Basic life insurance
Family-forming assistance
Mental health program
Flexible paid time off/vacation for salaried roles
80 hours of paid sick time per year for salaried roles

About the Company

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.
We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.
We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office.
Whether blatant or hidden, barriers to success have no place at DoorDash.
We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.