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About the Role

As a Partner Enablement Manager, you will own the development and delivery of training content and sales resource materials as the Product Specialist for Dialpad's Partners. You will support product, feature, and pricing launches to the Partner community, bridging technical and tactical gaps through strategic analysis and value-focused execution. This role combines creativity and thoroughness to ensure successful adoption of new approaches and reduce friction in the selling motion, bringing specialized product and industry selling expertise to the Partner Sales organization.

Responsibilities

Own partner enablement efforts as the primary expert for Dialpad's entire product portfolio, add-ons, pricing workflows, and go-to-market strategy, ensuring process stability.
Serve as the core Partner trainer for all product or pricing updates and launches.
Maintain all Partner facing product and pricing materials in Dialpad's CMS, Highspot.
Design Partner training courses in LMS, Docebo.
Consult on end-to-end product strategy, go-to-market dependencies, and pricing navigation.
Curate all launch-related live training, resources, feedback loops, and reinforcement activities for all Partner roles.
Bridge technical and operational gaps to ensure sales mastery in 'elite discovery', scoping, quoting & customer growth.
Consult with Partner leadership to identify gaps in skills or knowledge and design training programs to address them.
Develop and deliver interactive training workshops, job resources, practice activities, and demo certifications.
Activate external use of Dialpad products and other demo tools to reinforce training and track enablement results.
Spearhead product feedback sessions and surveys to inform the product team and enablement's approach.
Work closely with the overall Sales Enablement team to ensure initiatives are aligned and integrated across the business.

Requirements

2-4+ years of experience in Sales Enablement, Sales, Sales Engineering, Technical Trainer or a related role.
Experience in supporting or working closely with sales & partner teams, ideally in the UCaaS and CCaaS industry.
Strong technical acumen, with an understanding of basic sales process and terminology.
Ability to enable revenue-driving teams for success.
Excellent communication, facilitation, and presentation skills.
Ability to collaborate effectively with cross-functional teams.
Ability to manage multiple projects and deadlines in a dynamic, fast-paced environment.
A proactive, problem-solving mindset and a passion for continuous improvement.

Skills

Generative or Agentic AI Tools
Docebo (LMS)
Highspot (CMS)

Location

US Hubs

Work Type

Full-time

Experience Level

2-4+ years

Education Level

Bachelor’s degree preferred

Benefits

Competitive salary
Comprehensive benefits
Real opportunities for growth
Cutting-edge AI tools
Robust training program

About the Company

Dialpad is the AI-native business communications platform that unifies calling, messaging, meetings, and contact center.
More than 70,000 companies globally rely on Dialpad.
Dialpad is leading the shift to Agentic AI: intelligent agents that analyze conversations and take action by automating workflows, resolving customer issues, and accelerating revenue.
Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day.
We believe every conversation matters and have built the platform that turns conversations into insight and action.
We look for people who are intensely curious and hold themselves to a high bar.
Our ambition is significant, and achieving it requires a team that operates at the highest level.
We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
We believe in investing in our people.
Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program.
Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered.

Equal Opportunity

Dialpad is an equal-opportunity employer.
We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.