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About the Role

The Customer Service Associate II is responsible for planning and scheduling driver routes, providing customer service support to drivers and client representatives, keeping records, monitoring daily logs for discrepancies, performing investigative functions, emergency planning, and solving daily delivery, inventory, equipment, employee, and customer issues.

Responsibilities

• Provide customer service support to driver and client representatives in a transportation environment.
• Investigate and solve daily delivery, inventory, equipment, employees and customers issues to ensure safe and efficient completion of work.
• Sequence and plan daily routing and all related activities.
• Schedule repairs and preventive maintenance service on equipment on a regular basis and as needed.
• Prepare manifests and delivery trip log for the warehouse and provide instructions of any changes to routes for loading the vans accordingly.
• Ensure that emergency orders are delivered within expected timeframes.
• Review Web TM to ensure stops are completed efficiently.
• Complete and process all required logs, database and driver paperwork and segregate discrepancies from completed trips as required.
• Assist Logistics Supervisor or Logistics Manager in areas of quality control for driver administration, compiling location reports and dispatching such as weekly payroll, timecards, log book, billing information, accident and incident report and other reports, as needed.
• Determine daily workloads and allocate drivers accordingly, utilizing the appropriate systems.
• Identify opportunities to improve operations and make suggestions.
• Performs other duties as assigned.

Requirements

• College degree/Technical Certification required in logistics, supply chain or transportation or equivalent experience.
• One (1) year or more in a similar position required.
• Authorization to work in Canada is required.
• Applicants must have valid legal authorization to work in Canada.
• Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.

Skills

• Strong verbal and written communication skills
• Bilingual (For Quebec locations only)
• Ability to build strong customer relationships
• Strong planning and organizational skills
• Demonstrates problem solving skills
• Demonstrates analytical skills
• Possesses a high degree of initiative
• Detailed oriented with excellent follow-up practices
• Performs work independently with minimal supervision
• Ability to work independently and as a member of a team

Location

• London, Ontario

Work Type

• Full-Time/Permanent

Experience Level

• One (1) year or more in a similar position

Education Level

• College degree/Technical Certification in logistics, supply chain or transportation or equivalent experience

Salary/Compensations

• 43k – 45k

Benefits

• 10 days of Paid Time Off upon hire
• Excellent benefits package after 30 days (Medical, Dental & Vision)
• Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
• Employee discount of 15% on Ryder stock

About the Company

• For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business.
• Building and maintaining a fleet takes time, resources, and expertise few companies can spare.
• At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions.
• We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada!
• Employee satisfaction is part of our culture.
• Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day.
• When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

Equal Opportunity

• Ryder is an Equal Opportunity Employer: We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.
• In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities.
• Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process.
• Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you.
• If you require assistance in order to apply, please contact us at 888-957-9337.