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About the Role

As a General Manager, you will be the face of the store and the engine behind its success. You’ll lead daily operations, drive sales growth, create an amazing customer experience, and mentor your team. This role is ideal for someone passionate about customer service, energized by sales, enthusiastic about leadership, and eager to keep learning.

Responsibilities

• Oversee daily store operations, including opening, closing, and securing the facility.
• Drive sales performance through rentals, protection plans, and other merchandise.
• Maintain compliance, safety standards, and operational excellence.
• Resolve customer escalations professionally, efficiently, and in a timely manner.
• Build and maintain long-lasting customer relationships by helping customers find the right storage solutions.
• Deliver a personalized, high-touch customer experience.
• Process payments, balance receipts, and complete bank deposit drops.
• Coach, train, and mentor your property’s Assistant General Manager.
• Help your team meet or exceed key performance indicators (KPIs).
• Train staff on compliance, safety policies, and procedures.
• Ensure products are ordered, received, stocked, priced, and displayed in a timely and efficient manner.
• Partner with the auction vendor and Regional Director throughout the complete auction process.
• Perform daily property walkthroughs to conduct safety inspections, lock checks, and cleaning the units.
• Open and close storage doors.
• Complete tasks that require lifting 30+ lbs.
• Perform light maintenance including mopping, sweeping, changing light bulbs, cleaning bathrooms, and other light maintenance and landscaping duties.

Requirements

• High School Diploma or Equivalent
• Ability to lift 30+ lbs.
• Strong customer service skills and communication required.
• Proven ability to work independently when needed and follow through on assignments.
• Valid driver’s license and insurance with access to reliable transportation used during the workday to travel to vendors and/or other worksites.
• Strong ability to manage multiple tasks simultaneously.
• Basic to moderate knowledge of Microsoft Office software, including Word, Excel & Outlook.
• Ability to regularly perform indoors and outdoors with exposure to adverse environmental conditions, weather, noise extremes, and chemical, debris, and traffic hazards.
• Pre-employment background checks and drug screening are performed.

Skills

• Customer service
• Sales
• Leadership
• Mentoring
• Communication

Location

• 8008 S Congress Ave, Austin, TX 78745

Work Type

• Full-time
• In-store

Experience Level

• Internal promotion opportunity

Education Level

• High School Diploma or Equivalent

Salary/Compensations

• $17.27 - $21.15 hourly
• Eligibility to participate in the company incentive bonus program

Benefits

• Medical/Dental/Vision insurance (PPO)
• Participation in the company 401(k) plan with a company match
• Vacation Time
• Nine Paid Holidays
• Three floating holidays per year
• Sick time
• Tuition reimbursement opportunity
• Company-paid life insurance equaling your annual base salary
• Company-paid short-term and long-term disability
• Paid Parental Leave

About the Company

• Devon Self Storage isn’t your average storage company!
• We’re a nationwide team of problem-solvers, leaders, and customer service champions, with more than 200 locations across the country—and we’re growing!
• Founded in 1988, Devon has owned, managed, and developed self-storage properties in 32 states.
• Today, Devon Self Storage is a member of The Inland Real Estate Group of Companies, Inc.
• Both Inland and Devon are headquartered in Oak Brook, Illinois.

Equal Opportunity

• We are a drug-free workplace.
• We are an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, familial, marital or veteran status, disability, or any other legally protected classes.
• We are an E-Verify employer.