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About the Role
This role focuses on matching workers to jobs and helping clients meet hiring targets by analyzing shift patterns, job requirements, and the available workforce to maximize fulfillment.
Responsibilities
- Drive a world-class customer experience by efficiently resolving support tickets and delivering the signature "Flexer" experience.
- Generate, analyze, and present comprehensive reports on bookings and operational metrics to identify trends and drive informed decision-making.
- Serve as an integral operational bridge, facilitating seamless communication between internal stakeholders, clients, and Flexers.
- Support the implementation of new operational procedures and contribute to continuous improvement initiatives to enhance team efficiency.
- Meet and exceed individual KPIs, service level agreements (SLAs), and strategic targets.
- Assist team members with process refreshers, knowledge sharing, and the resolution of complex case escalations.
Requirements
- Experience in using data to identify challenges and priorities.
- Exceptional organizational skills and the ability to prioritize and plan your own day and workload.
- Experience working in a high-volume customer service or operations environment.
- A successful, energetic self-starter, with strong initiative.
- Thrives in an environment where priorities and focus are constantly evolving.
- A high level of integrity; always ready to take on the next task & focused on the customer’s long-term success.
- Ability to cover flexible shifts.
- Commitment to driving the Indeed Flex mission: to help people get jobs, instantly.
Skills
- Lucid
- Salesforce
- GSuite
- Zoom
- Slack
- Notion
Location
- Austin, TX
Work Type
- Onsite
- Hybrid
- Full-Time
Experience Level
- Minimal travel required (<25%)
Salary/Compensations
- $45,000 to $55,000
Benefits
- Medical
- Dental
- Vision
- 401K
- Performance-based bonus totalling 8% of annual salary
- Access to Company & Employee Benefits
- 25 days PTO (prorated)
- Birthday Off
- 8 Paid Holidays
- Duvet days (½ day off every quarter)
- Volunteer days
About the Company
- Indeed Flex is a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click.
- We operate with the agility and energy of a high-growth scale-up, backed by the stability and resources of Indeed.
- We are modernizing the world of temporary work, providing our community of "Flexers" with total control, choice, and ownership over how they work.
- Our platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle.
- We are building a more flexible, efficient, and empowered labor market for everyone in hospitality, retail, or warehousing.
Equal Opportunity
- All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.