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About the Role

This position is a vital member of the Member Experience team, responsible for supporting and strengthening the club experience in a defined geographic territory. You will serve as the primary liaison to district governors, assistant governors, and club presidents, supporting club and district operations and leadership development strategies in collaboration with Rotary International directors and other senior and regional Rotary leaders. You will guide, train, and manage volunteers with innovative ideas and resources to strengthen clubs, deliver a valuable club experience, and foster member engagement and retention. Additionally, you will act as a trusted advisor to leaders on governance, policy, and positive culture-building, contributing to expanded reach and enhanced participant engagement.

Responsibilities

Utilize regional knowledge, field experience, and a change management mindset to inform goals, strategies, projects, and events to enhance club culture and member experience.
Help prepare, analyze, and disseminate reports to volunteer leadership to activate, monitor, and manage activities within the assigned territory.
Advise on strategy for new club formation including Rotary, Rotaract, Interact, and Rotary Community Corps.
Create and maintain a knowledge management plan for your region, identifying strengths, successes, challenges, and opportunities to provide guidance and counsel to senior and regional leaders.
Contribute to the development and implementation of strategies to promote, support, and grow Rotary and Rotaract clubs, and strengthen club and district leadership development skills.
Support all activities related to new club chartering and nurturing.
Advise regional and district leadership on offering new member orientations, conducting club assessments and member satisfaction surveys, and other activities to assess and enhance club culture, the club experience, member engagement, and retention.
Facilitate learning and provide expertise and counsel to club, district, and zone leaders on all aspects of club and district operations, constitutional documents, board decisions, and organization policies related to building a positive culture and deepening connections to shared values.
Identify and champion opportunities for business process improvements to innovate the club experience, enhance member and participant engagement, and create efficiencies within club and district operations.
Represent Rotary International at Rotary-sponsored and non-Rotary events as assigned.
Conduct domestic and international travel to build relationships with members, club and district leaders, and senior leaders.
Serve as primary support for club leaders by providing advice regarding finances, suspensions and terminations, changes of name and locality, club incorporations, club foundations, officer election procedures, new club officer reporting, milestone acknowledgements, Rotary name and emblem guidelines, and other RI constitutional and Board policy matters.
Support district governor selection, budget, communications, and learning events.
Identify club creation, member engagement, and brand champions to help advance Rotary’s strategic priorities.
Ensure proper club and district use of Rotary’s brand and marks.
Provide public image support to clubs and districts, including assistance in creating brand compliant logos, project names, domains, and other materials.
Support regional Rotaract MDIO leadership in the assigned territory.
Support non-districted clubs and appointed representatives.
Provide guidance and support in the preparation, implementation, and reporting obligations for the annual governor funding budgets, including conducting annual surveys and evaluations to assess budgetary needs and usage, authorizing issuance of payments, ensuring accurate and timely receipt of funds, and confirming reporting requirements are met.
Provide expertise and counsel to club, district, and zone leaders on constitutional documents, organization policies, and board decisions based on knowledge of regional culture.
Advise on issues involving club and district leadership and operations, elections, and branding or licensing.
Advise on policies and procedures for issue resolution and escalate if necessary.
Provide advice and support to club and district leaders as requested based on expert knowledge of Rotary policy and regional culture.
Evaluate requests for exceptions to policies and guidelines.

Requirements

College degree required.
A minimum of three years of experience in member associations, volunteer management, development, or a related field (i.e., sales/marketing, public relations, non-profit management).
Prior volunteer management or Rotary experience strongly preferred.
Familiarity with personal computers and database applications required.
Advanced experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Strong interpersonal skills and professional demeanor.
Proven ability in oral and written communications, including public speaking and promotional writing.
Emotional intelligence and relentless commitment to customer service.
Ability to interact with high-level international business leaders and volunteers in their respective languages and in a culturally sensitive manner.
Ability to travel and support in-person events.
Demonstrated ability to be a self-starter, proactively schedule and manage time, and handle multiple tasks and projects to reach goals in a timely fashion.
Comfort with qualitative and quantitative evaluation.
Fluency in a second language is a plus.

Skills

Building strong working relationships with volunteers and colleagues at all levels.
Identifying and anticipating needs to resolve issues and drive outcomes.
Working collaboratively with colleagues in a remote team environment.
Professional writing.
Public speaking.
Promotional marketing.
Adult learning facilitation.
Attention to detail.
Managing sensitive and confidential issues with discretion and professionalism.
Change management mindset.
Knowledge management.
Leadership development.
New member orientations.
Club assessments.
Member satisfaction surveys.
Facilitating learning.
Business process improvements.
Public image support.
Financial guidance.
Governance.
Policy interpretation.
Issue resolution.
Exception evaluation.

Location

Norwest (Sydney), Australia

Work Type

Hybrid – Fixed Days

Experience Level

A minimum of three years of experience

Education Level

College degree

Benefits

Competitive salaries
Flexible schedules
Comprehensive benefits
Job enrichment
Professional development opportunities
Flextime – several different work schedules to choose from
Employee Assistance Program (EAP)
Superannuation match of up to 5% of salary sacrificed to superannuation once probationary period of 6 months has been passed

About the Company

Rotary is a membership organization that unites people from all continents and cultures who take action to deliver real, long-term solutions to pressing issues facing our communities and the world.
Each year, Rotary members expand their networks, build lasting relationships, and invest more than $300 million and 16 million volunteer hours to improve lives and create positive change in the world.
At Rotary, we foster a welcoming environment where all employees are valued and empowered.
We are dedicated to creating meaningful opportunities and supporting the growth and well-being of our team.
Join us in building a world where everyone can unite, take action, and create lasting change.