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About the Role

This role will support the Strategic Accounts Engagement Director and Engagement Manager to ensure that major law firm and FS clients receive consistently high client service and find value in Legora. We are looking for someone who enjoys understanding a smaller group of clients in depth and is driven by ensuring the partnership thrives.

Responsibilities

• Monitor usage trends and customer health signals, raising risks and opportunities proactively.
• Ensure client feedback is channelled internally to the correct stakeholders and the client is kept informed of progress.
• Keep abreast of client feature requests and their progress on the development roadmap, managing client communications proactively.
• Develop high-quality content and participate in key strategic client presentations, communications, and training materials.
• Analyze complex law firm data and translate it into meaningful updates within presentations.
• Manage calendars for internal and external stakeholders to ensure the Strategic Engagement Accounts team is highly organized.

Requirements

• Experience in MBB and startup environments, operating at pace and delivering under pressure.
• Ability to hold your own in senior client rooms from early in your career.
• Excited to work with large and well-known law firms, treating trust as a commercial asset.
• Highly organized and comfortable upwardly managing colleagues to ensure client timelines are met.
• A team player who enjoys working closely with senior members of the team managing the client relationship directly.
• Comfortable with new systems and able to learn them quickly and effectively.
• Flexible and adaptable in approach, meeting new challenges and tasks with enthusiasm.
• Able to roll up sleeves and add value quickly.
• Comfortable and enthusiastic about being on client site whilst demonstrating Legora values.
• High attention to detail and strong organization skills.
• Ability to manage multiple priorities and follow through reliably.
• A growth mindset, excited to learn, iterate, and improve.

Skills

• System skills: Legora, HEX, Planhat, Pitch, Notion, Salesforce (advantageous)

Location

• On client site

Work Type

• Onsite (5 days a week)

Experience Level

• Senior

About the Company

• Legora is redefining how legal work gets done, built with legal professionals.
• Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision.
• We cut through complexity, allowing teams to focus on judgment, strategy, and outcomes.
• 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays.
• We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions.
• We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.
• Joining Legora means leaning in with ownership over titles and outcomes over intentions.
• We fight for excellence with high standards and direct, ego-free feedback.
• We grow together as a team and with our customers.
• Mission before ego. Everyone contributes. No one coasts.
• If you’re driven by impact, pace, and raising the bar. This is the place.

Equal Opportunity

• At Legora, we believe great teams are built on diversity of thought and experience.
• We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work.
• We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.