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About the Role

Cleveland Clinic London is seeking a Control Room Operator to join the Protective Services Department. This role is crucial for coordinating emergency responses and supporting response teams. The operator will manage the operational, technical, and administrative functions of the department while on duty, serving as a key resource for shift team members.

Responsibilities

• Process incoming and outgoing communications in the Security Operations Center.
• Monitor PSIM, fire panels, access control, cameras, and other equipment to provide vital information to dispatched responders.
• Receive and transmit all security and emergency information over multiple systems including two-way radio, Emergency management systems, Wi-Fi devices, and Overhead Page.
• Collaborate with Caregivers to ensure a safe and secure environment for patients, visitors, and Caregivers.
• Lead projects associated with strategic initiatives.
• Develop and prepare presentations for various audiences.
• Ensure the LSOC is operated and complies with legal and regulatory requirements such as CQC, joint commission, and SIA licensing requirements.

Requirements

• Valid SIA Public Space Surveillance (CCTV) license (Essential)
• Security NVQ’s (Essential)
• Control Room experience (Essential)
• Demonstrable operational experience responding to emergencies and incidents in line with an Emergency Operations Plan and Business Continuity Plan for large organizations, preferably in a major city (Essential)
• Demonable experience using up to date technology and supporting the team of a 24/7 security operations center (LSOC) for regional requests relating to emergency management, investigations, access and egress control, badging, CCTV surveillance and linked third party management systems (Essential)
• Experienced and confident in emergency situations such as evacuations, disturbances & building lockdowns, with the ability to take operational control of first responders and by working within defined processes and procedures guide your team and the organization (Essential)
• Demonstrable experience in a demanding security operations environment (Essential)

Skills

• Military or Police experience (Preferable)
• Valid SIA Door Supervisor (Preferable)
• Up to date Security experience within a corporate or healthcare background (Highly Preferable)

Location

• 33 Grosvenor Place, London, SW1X 7HY

Work Type

• Permanent
• 42-hour week
• 12-hour rotating shift pattern
• Overtime available
• Operate 24/7/365

Salary/Compensations

• Starting salary is £33,700. Increasing to £35,500 once successful completion of probation

Benefits

• 210 hours annual leave plus Bank Holidays
• Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
• Private Medical & Dental Insurance
• Life Assurance
• Season Ticket Loan & Cycle to Work schemes
• Workplace Nursery Scheme
• Wellbeing Hub with mental health, coaching and EAP support
• Earned Wage Access - get early access to part of your pay when needed
• Access to discounts on food, retail, and more

About the Company

• Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians.
• Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.
• As a private hospital with no shareholders, we reinvest all profits back into our organisation.
• Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations.
• We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
• With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
• Cleveland Clinic London is part of a global health system that consistently ranks among the top hospitals in the world.
• We focus on clinical excellence, safety and patient outcomes, all supported by research, medical education, technology and teamwork.
• Our mission — caring for life, researching for health, educating those who serve — has driven us to seek continual innovation and improvement over our 100-year history.
• At the heart of Cleveland Clinic London is our “Patients First” philosophy, which creates an environment that delivers world-class clinical care customised for you.
• Our best practices include tools, techniques and methods that are measurable, replicable and evidence-based, all designed to enhance the patient experience.
• Our multidisciplinary approach brings different clinical perspectives to our patient’s care, so they can benefit from the expertise of many specialists.
• Cleveland Clinic London is organised into patient-centred institutes.
• Expert teams combine the medical, surgical and support functions for specific body systems or health disorders to improve patient care and experience.

Equal Opportunity

• As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
• CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging.
• Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics.
• When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.