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About the Role

The Manager, Cortex Cloud Consulting Services is responsible for building and setting the strategic direction for the Cortex and Prisma Cloud Technical Services organization in North America. This role drives innovation, optimization, and platform and services adoption, focusing on renewals and product expansion. You will support technical deployments with customer journeys across the Cortex and Prisma Cloud portfolio and serve as a point of escalation. A key focus is people management, career growth, and team culture development.

Responsibilities

Develop and drive the deployment and adoption strategy for the Cortex and Prisma Cloud organization, in collaboration with the broader ecosystem of Technical Services teams.
Evolve and optimize the customer journey, including onboarding, implementation, growth strategy, and methodology.
Set performance targets for the Technical Services organization based on deployment, adoption, and consumption of our products.
Oversee the creation of enablement and skill set development for the teams.
Develop the Cortex and Prisma Cloud Services roadmap.
Collaborate heavily with Support, Sales and Product Management functions.
Establish the Customer Success Manager/Engineer role as a trusted advisor.
Build out customer health monitoring and reporting.
Manage line-level managers and more tenured employees on the team.

Requirements

5+ years of professional services and customer escalations experience, with at least 3+ years in a management role.
Go-To-Market & Post-Sales commercial sales mentality, including comfort with owning and growing customer relationships.
Demonstrated ability to lead development of best-in-class deployment & adoption methodology, with a track record of driving renewals & product expansion.
Experience working with professional services platforms and cross-functionally with other GTM organizations like Sales, Sales Operations, Engineering and Product Management.
Skilled in customer escalations with experience in account management and project management.
Thrives in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity.
Strong understanding of security principles, vulnerability management, and industry best practices.
Practical experience with public cloud platforms, preferably Azure, Google Cloud, and AWS.
Expertise with container technologies, such as Docker.
Experience with CI/CD tools, examples include Jenkins, Github Actions, or Gitlab.
Expertise in software development, including but not limited to automated testing, version control, and OOP.
Role is not eligible for Immigration Sponsorship.

Skills

AI
Public cloud platforms (Azure, Google Cloud, AWS)
Container technologies (Docker)
CI/CD tools (Jenkins, Github Actions, Gitlab)
Software development
Automated testing
Version control
OOP
Security principles
Vulnerability management

Location

Remote

Work Type

Remote
Hybrid

Experience Level

5+ years of professional services and customer escalations experience
3+ years in a management role

Benefits

Restricted stock units
Bonus

About the Company

Palo Alto Networks is united by a shared mission to protect our digital way of life.
We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking.
Our values are Disruption, Collaboration, Execution, Integrity, and Inclusion.
We weave AI into the fabric of everything we do.
We are trailblazers that dream big, take risks, and challenge cybersecurity’s status quo.
We are committed to providing reasonable accommodations for all qualified individuals with a disability.

Equal Opportunity

Palo Alto Networks is an equal opportunity employer.
We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.