Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Director of Parts and Service Sales will develop and implement short and long-term strategies to increase sales of parts and service solutions through technical expertise and exceptional relationship and territory management. This position will support Regional Directors in leading a team of Parts & Service Support Representatives (PSSRs) across designated territories, establishing objectives and targets, and implementing new approaches to parts and service sales. The role will lead assigned product lines, ensuring they are brought to market effectively, and will set pricing and approve quotes for Equipment and Tier II product sales.

Responsibilities

Understand key parts and service sales strategies in each market and partner with each PSSR to support strategy execution.
Act as a liaison between PSSRs, Regional Directors, and individual branches for optimal communication and inter-departmental efficiencies.
Lead the Sewer Camera Product Line across all territories, working with vendors and regional directors to maintain a competitive advantage.
Directly lead the Ontario Sewer Camera product specialist, including territory management, goals, and objectives.
Directly lead the PSSR Refuse in Ontario to enhance Refuse product support sales.
Lead the Inside Sales Specialist to support consistent pricing of PSSR Tier II and Equipment.
Develop strategic parts programs to achieve parts objectives.
Develop marketing and promotional programs in collaboration with the Marketing team.
Develop and maintain strong customer relationships and manage escalated issues to ensure customer satisfaction.
Ride along with PSSRs on regular on-site visits to provide support and feedback.
Maintain vendor relations and agreements for specific vendors.
Support the development of new product offerings and assess potential.
Work with the Sr. Manager Parts to identify optimal demo inventory levels for individual PSSRs and ensure inventory is tracked and maintained.
Advise on and support the development of marketing/prospecting plans and closing strategies for new business.
Create and monitor sales objectives in collaboration with the parts and service departments.
Provide reports and updates to the leadership team on PSSR performance, opportunities, and challenges.
Forecast sales targets and create revenue targets based on strategic plans.
Identify hiring needs in the PSSR team and assist with recruitment/onboarding.
Mentor and support the PSSR team against objectives.
Identify PSSR training requirements and performance management needs and address them in collaboration with Regional Directors.
Attend industry events and act as an ambassador for product lines, staying up-to-date with industry trends and the business landscape.
Complete additional projects and tasks as required to support overall company objectives.

Requirements

Must reside within commuting distance to a Joe Johnson Equipment branch.
Must have or be able to obtain a valid passport for cross-border travel.
Must have a valid driver's license with a clean driving record.
Must be able to pass a pre-employment background check.

Skills

Results oriented and strategic thinking
Solid analytical skills based on data
Proven leadership skills
Detailed oriented
Strong Communication skills
Demonstrate strong product knowledge aptitude
Track record for continuous improvement on workflow processes
Ability to develop and lead employees with a wide range of experience levels
Advanced verbal and written communication skills
Excellent customer service skills
Ability to self-motivate, plan and execute work without supervision
High level of discretion and judgment in the application of operational change principles
Ability to establish and maintain working relationships within and outside of the organization
Ability to use discretion in the workplace including maintaining confidentiality and respecting privacy
Ability to take accountability for projects and initiatives
Proficiency developing, implementing and leading product lines over a large territory
Advanced experience using a CRM
Advanced experience using MS Office Suite, with a focus on Microsoft Word, Excel and Outlook.

Location

Commuting distance to a Joe Johnson Equipment branch

Work Type

Permanent
Full-Time
Office Based with Travel Requirements

Experience Level

Management Position
2 to 3 Direct Reports – Product Specialists and Inside Sales Specialists
10 – 16 Indirect reports – PSSR’s
Previous experience managing inside/outside sales team or experience in a related position
Experience leading and training others, including employee engagement initiatives
Sales experience with the Joe Johnson Equipment lines or similar product lines and/or Parts and Service Sales would be an asset.
Proficiency developing, implementing and leading product lines over a large territory – including the development of strategic and tactical approach
Advanced experience using a CRM, MS Office Suite, with a focus on Microsoft Word, Excel and Outlook.

Education Level

Post-Secondary Degree in Sales, Marketing, Business Management or a related program OR equivalent experience

Salary/Compensations

$115,000.00-$140,000.00

Benefits

Annual Performance Review, with Bonus Opportunity
Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage
Vacation & Paid Personal days
Employer Matching Retirement Savings Plan

About the Company

As the foremost distributor of public works equipment, Joe Johnson Equipment (JJE) supplies mobile infrastructure maintenance solutions to municipalities and contractors throughout Canada and the US.
Through our extensive branch network, we offer sales, rentals, leases, servicing, and support for vacuum trucks, refuse and recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.
JJE is a proud subsidiary of Federal Signal Corporation.

Equal Opportunity

We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.
If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.