Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Supports day-to-day service execution for Construction P&C clients by processing service requests, maintaining documentation, and assisting with renewal activities. This role primarily supports internal stakeholders (Account Managers and Producers) with no direct client ownership, focusing on accuracy, responsiveness, and developing core capabilities.

Responsibilities

• Processes high-volume service requests accurately and efficiently, supporting timely completion of tasks and routine servicing items in line with established turnaround standards.
• Documents all activity in Agency Management Systems and ImageRight to maintain clean, auditable records.
• Tracks suspense and workflows to drive open items to closure and prevent missed deadlines or incomplete deliverables.
• Initiates renewal workflows, prepares renewal checklists, gathers exposure and loss documentation, and organizes materials to support internal review and client-ready deliverables.
• Supports internal meetings and presentations and stays current on internal procedures to ensure alignment with evolving standards.

Requirements

• One year of insurance agency experience.
• Experience with Construction accounts preferred.
• College degree required.
• Brokers license is required, can be obtained once hired.

Skills

• Strong attention to detail
• Service orientation
• Time management
• Clear written/verbal communication
• Ability to manage multiple priorities
• Ability to follow defined processes
• Proficiency in Microsoft Office
• Familiarity with Sagitta and ImageRight preferred

Location

• Hybrid, Melville, NY
• 3 days in office, 2 days home

Work Type

• Hybrid

Experience Level

• Associate

Education Level

• College degree
• Brokers license

Salary/Compensations

• $33.33 - $38.47 per hour

Benefits

• Generous Paid Time off
• Managed PTO for salaried/exempt employees
• 22 PTO days starting out for hourly/non-exempt employees
• 12 company-observed paid holidays
• 4 early-close days
• Paid parental leave
• Pregnancy disability and bonding leave
• Organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs
• Employee Resource Groups
• Mentorship Program
• Tuition Reimbursement Program
• Leadership Development
• Pet Insurance
• Identity Theft & Fraud Protection Coverage
• Legal Planning
• Family Planning
• Menopause & Midlife Support
• 401(k) matching
• Medical insurance
• Dental insurance
• Vision insurance
• Wellness & employee assistance programs

About the Company

• EPIC Insurance Brokers & Consultants is one of the fastest-growing firms in the insurance industry.
• Headquartered in New York City and founded in 2007, the company has over 3,000 employees nationwide.
• EPIC has over 60 offices and 3,000 employees nationwide.
• EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment.
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation.
• We’re in the top 10 of property/casualty agencies according to “Insurance Journal”.

Equal Opportunity

• EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience.
• We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard.
• It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
• California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf.
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.