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About the Role

Fanatics Collectibles is seeking a Commercial Operations Analyst to ensure smooth and scalable commercial operations across retail, hobby, and data-driven sales channels in EMEA. This role owns the execution of end-to-end order workflows, product and pricing governance, and system/data integrity across key platforms.

Responsibilities

• Create, validate, and process sales orders across retail, hobby, and international channels.
• Manage complex order types including intercompany flows, manual orders, and pre-payment invoicing.
• Own order accuracy, including pricing, allocation splits, and customer terms.
• Issue order confirmations, dispatch documentation, and outbound communications.
• Monitor order lifecycle and proactively flag risks.
• Own product data accuracy across systems, including item card updates and maintenance.
• Support new product launches, including launch calendar coordination and readiness checks.
• Complete NLFs / NTAs and manage retailer and wholesale product setup requirements.
• Ensure alignment of pricing, promotions, and commercial inputs across all systems and markets.
• Maintain Master Customer Register including terms, contracts, and status tracking.
• Create and update customer and vendor records.
• Ensure all commercial terms and documentation are accurate and up to date.
• Support onboarding of new customers and partners.
• Manage ongoing operational queries and customer change requests.
• Oversee order readiness ahead of key milestones.
• Monitor payment status, credit risk, and open debt, escalating where required.
• Support collection close-out processes and ensure clean revenue recognition.
• Maintain strong control of order data integrity and audit readiness.
• Act as a central coordination point across Sales, Finance, Logistics, and Marketing.
• Support inbound and outbound logistics, delivery tracking, and returns management.
• Monitor stock levels and coordinate transfers to support fulfilment.
• Ensure timely and accurate execution across all operational touchpoints.
• Maintain high data accuracy across D365, FC Pro, TM1, and offline trackers.
• Support reporting, data collection and performance tracking.
• Identify recurring issues and contribute to process improvements.
• Drive continuous improvement in workflows, system alignment, and operational efficiency.

Requirements

• Highly organised, detail-oriented individual.
• Ability to manage multiple workflows simultaneously in a fast-paced, deadline-driven environment.
• Strong data accuracy and stakeholder communication skills.
• Strong task execution, ownership, and follow-through.
• Clear and confident communicator across multiple stakeholder groups.
• Comfortable managing high-volume workloads and multiple concurrent deadlines.
• High attention to detail and accuracy in both operational and data-driven tasks.
• Ability to balance rapid short-term response with structured long-term planning.
• Confident navigating between multiple systems (D365, FC Pro, TM1, offline tools).
• Analytical mindset with a focus on data quality, system alignment, and operational efficiency.

Skills

• D365
• FC Pro
• TM1

Location

• EMEA

Work Type

• Full-time

About the Company

• Fanatics is building a leading global digital sports platform igniting the passions of global sports fans and maximizing the presence and reach for its hundreds of sports partners globally.
• Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology, building the global leader in next-generation collectibles.
• The company leverages a digital sports platform that spans over 900 sports properties and engages more than 81 million fans.

Equal Opportunity

• Subject to applicable laws, Fanatics Collectibles may choose to run a background check.
• Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants.
• For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
• By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.