Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Kraken is seeking a Design Lead for Kraken Customer to shape user experiences for millions of people and thousands of operators, ensuring they are coherent, intuitive, and aligned with the Kraken brand. This role involves leading a team of UX/UI designers and owning the evolution of customer-facing experiences, balancing strategic initiatives with client and operational needs while maintaining product quality and inclusivity.

Responsibilities

Lead design across Communications, Customer Lifecycles, Financials & Commercials, and Frontend platform experiences.
Ensure the entire ecosystem makes sense across end customers, enterprise users, and operational teams.
Partner with the Frontend Engineering team to build foundational elements that increase team velocity.
Strengthen Kraken’s design system by increasing reuse across product lines.
Embed accessibility from the start of the design process.
Reduce fragmentation and improve governance without slowing down teams.
Sharpen rituals and critique culture, documentation standards, and collaboration patterns with Product & Engineering.
Lead and mentor a group of UX/UI designers, fostering their growth and improving design judgment across teams.
Establish clear quality standards for design.

Requirements

Significant experience leading design across complex, multi-domain SaaS products.
Immersed but pragmatic use of AI to accelerate research, prototyping, and design with modern design tools and workflows (Figma is the primary design tool).
Proficiency in human-centered design processes, knowing when to go deep versus move fast.
Proven design systems experience in live, scaled environments, including governance, adoption, and developer collaboration.
Experience embedding accessibility-first design in production environments (WCAG and beyond).
Experience operating in regulated or high-stakes domains.
Clear evidence of developing high-performing designers.

Skills

Human-centered design
Design systems
Accessibility
SaaS product design
AI in design
Figma
UX/UI design
Team leadership
Systems thinking

Location

Remote

Work Type

Full-time

Experience Level

Lead
Senior

Benefits

Level-up days: one full day each month dedicated to learning and personal development.
Design talks: opportunities to share ideas, experiments, and learnings.
Spa days: monthly time for small improvements, experiments, or quick wins for users, including free lunch.
Supportive team environment.
Access to Ops and customer teams for research and feedback.
Accommodations for interview process available upon request.

About the Company

Kraken powers innovative global developments in energy, focusing on creating a smart, sustainable energy system.
Kraken's operating system for energy is transforming the industry by optimizing renewable generation, creating intelligent grids, and enabling excellent customer experiences.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA.
Kraken is recognized as one of the Best Workplaces in the UK on Glassdoor.
Kraken is committed to fostering a culture where people are decent, honest, and empathetic.

Equal Opportunity

As an equal opportunity employer, Kraken does not discriminate on the basis of any protected attribute.
Kraken considers all applicants without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Encourages individuals to apply even if they don't meet 100% of the job requirements.
Applicant and Candidate Privacy Notice, AI Notice, Website Privacy Notice, and Cookie Notice govern the collection and use of personal data.