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About the Role

Kraken is seeking a Design Lead for Kraken Customer on a fixed-term/freelance basis. This role is crucial for shaping the experiences of millions of users and thousands of operators, ensuring they are coherent, intuitive, and distinctly Kraken. The Design Lead will own the evolution of customer-facing experiences, balancing strategic initiatives with client and operational needs while ensuring product inclusivity, consistency, and high quality.

Responsibilities

Lead design across communications, customer lifecycles, financials & commercials, and frontend platform experiences.
Ensure the entire ecosystem makes sense across end customers, enterprise users, and operational teams.
Partner with the Frontend Engineering team to build foundations that enable faster team progress.
Strengthen Kraken’s design system, increase reuse across product lines, and embed accessibility.
Reduce fragmentation and improve governance without slowing teams.
Sharpen rituals and critique culture, documentation standards, and collaboration patterns with Product & Engineering.
Lead and mentor a group of UX/UI designers, fostering confidence, design judgment, and clear quality standards.

Requirements

Significant experience leading design across complex, multi-domain SaaS products.
Immersed but pragmatic use of AI to accelerate research, prototyping, and design with modern design tools and workflows (Figma is primary).
Human-centred design processes, knowing when to go deep vs. move fast.
Proven design systems experience in live, scaled environments (governance, adoption, dev collaboration).
Accessibility-first design embedded in production environments (WCAG and beyond).
Experience operating in regulated or high-stakes domains.
Clear evidence of developing high-performing designers.

Skills

Human-centered design
Design systems
Accessibility
SaaS product design
AI in design
Figma
WCAG

Location

Remote

Work Type

Fixed term
Freelance

Experience Level

Lead
Senior
Staff

Benefits

Level-up days: one full day each month dedicated to learning and personal development.
Design talks: share ideas, experiments, and learnings.
Spa days: monthly time to focus on small improvements, experiments, or quick wins for users (plus free lunch!).

About the Company

Kraken powers innovative global developments in energy, creating a smart, sustainable energy system.
Kraken's operating system for energy is transforming the industry.
Kraken is the tech platform accelerating the global green transition, powering utilities and innovators with AI-driven systems.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA.
Kraken is one of the Best Workplaces on Glassdoor in the UK.

Equal Opportunity

As an equal opportunity employer, we do not discriminate on the basis of any protected attribute.
We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.