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About the Role

As a Business Analyst in the SaaS Operating Center, you will interact with clients to assure service delivery, analyze customer requirements, and resolve incidents and issues in a productive environment. You will also monitor applications to ensure availability and coordinate with various teams to resolve incidents and problems.

Responsibilities

• Follow incident management process end-to-end in a timely manner including triage of incident
• Impact analysis, troubleshooting and involve/co-ordinate with other teams
• High level analysis and consolidation of new client requirements
• Support the development team implementing features by translating business requirements into technical requirements
• UAT Coordination & Support
• Manage end user’s expectation and other relevant stakeholders
• On-boarding of new bank services in service delivery
• Be proactive and contribute new ideas to further improve the quality of our services

Requirements

• Proven track record of successful performance in a similar role
• ITIL Incident, Problem and Change process knowledge
• Technical degree in IT or business related area
• Full professional fluency in both English and German
• Knowledge of Avaloq Core & Front Platform with certification
• SQL and basic knowledge of Oracle DB
• Knowledge of payments, trading or regulatory reporting

Skills

• Avaloq Core & Front Platform
• SQL
• Oracle DB
• Payments
• Trading
• Regulatory Reporting

Location

• Switzerland

Work Type

• Hybrid
• Flexible working

Education Level

• Technical degree in IT or business related area

About the Company

• Founded and headquartered in Switzerland, Avaloq is expanding globally with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries.
• Avaloq is an industry-leading provider of wealth management technology and services for financial institutions worldwide.
• We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management.
• Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers.
• Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Equal Opportunity

• In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
• We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.