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About the Role

This position drives the adoption and expansion of digital payment solutions across Japan, partnering with cross-functional teams to articulate product value, influence stakeholders, and accelerate client readiness. It focuses on Tokenization and Authentication solutions, acting as a bridge between product, client, and regional stakeholders.

Responsibilities

• Drive the adoption and enablement of Tokenization and Authentication solutions by articulating value propositions, influencing stakeholders, and accelerating client readiness for implementation.
• Serve as a Subject Matter Expert (SME), providing guidance on product capabilities, rules, and technical specifications throughout the solution lifecycle.
• Work with clients and internal stakeholders to remove adoption barriers and drive actions toward successful implementation.
• Engage with Japan and APAC teams to align stakeholders, resolve issues, and accelerate rollout progress.
• Support go-live readiness and post-launch stabilization from a product and solution perspective.
• Serve as a key contact for internal and external inquiries on product rules, implementation, and technical topics.
• Investigate client issues, including root cause analysis and resolution support.
• Provide best practice recommendations and guidance on solution design.
• Translate technical and rule-based concepts into clear, actionable insights.
• Collaborate with APAC teams to align on product rollout and expansion, issue resolution, and policy updates.
• Partner with Account Management, Sales, Product, and Technology teams to support client engagements.
• Ensure effective communication and alignment across internal and external stakeholders.
• Support initiatives to increase adoption and usage of Tokenization and Authentication solutions in Japan.
• Contribute to improving customer experience and simplifying implementation processes.
• Build trusted relationships with key clients and act as a reliable product advisor.
• Collect and analyze client and market feedback related to product usability and implementation.
• Identify gaps between product capabilities and market needs.
• Provide structured insights to regional and global product teams to support product enhancement and localization.

Requirements

• 5+ years of experience in payments, fintech, or financial services (Issuer, Acquirer, PSP, or Card network experience preferred).
• Strong understanding of payment processing flows, tokenization architecture, and authentication solutions (e.g., Passkey, 3DS).
• Ability to interpret technical documentation, product specifications, and rules accurately.
• Ability to articulate product value and connect it with client needs and market requirements.
• Strong analytical and problem-solving skills.
• Experience working in cross-functional and matrix organizations.
• Business-level proficiency in English for regional collaboration.
• Native or business-level Japanese.
• Hands-on experience with tokenization (device, COF) and authentication solutions.
• Familiarity with APIs, system integration, or PSP/payment gateway architectures.
• Experience in implementation, client onboarding, or technical support roles.
• Experience working with card schemes (e.g., Mastercard, Visa, JCB).
• Ability to manage multiple priorities in a fast-paced environment.
• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Skills

• Tokenization
• Authentication solutions
• Payment processing flows
• Technical documentation interpretation
• Product specifications interpretation
• Rules interpretation
• Analytical skills
• Problem-solving skills
• Cross-functional collaboration
• Matrix organization experience
• API familiarity
• System integration familiarity
• PSP/payment gateway architecture familiarity
• Client onboarding
• Technical support
• Card schemes
• Priority management

Location

• Japan

Work Type

• Full-time

Experience Level

• Manager
• 5+ years

About the Company

• Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
• We are helping build a sustainable economy where everyone can prosper.
• We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
• Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
• Everyone wants easier ways to pay; we invent them.
• Checkout lines are slow; we speed them along.
• Merchants want more sales; we give them data and insights.
• People need financial access; we connect them.
• Corporate purchasing is complicated; we make it simple.
• Commuters are busy; we speed them on their way.
• Governments need greater efficiencies; we help create them.
• Small businesses are virtual; we give them access to a world of buyers.
• Retailers want to fight fraud; we provide the tools.