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About the Role

The Research and Insights Team is dedicated to empowering the business with a deep understanding of our live music fans. As a Director of R&I, you will collaborate across departments to enhance the event experience and provide actionable insights that help us better connect and engage our audience.

Responsibilities

• Oversee delivery of key R&I initiatives across multiple concurrent workstreams.
• Maintain a hands-on role in analytical delivery alongside effective team and project management.
• Structure projects, allocate resources effectively across the team, and ensure work is delivered efficiently and to a high standard.
• Combine strong analytical thinking with excellent stakeholder management in a fast-paced environment.
• Support the Head of R+I in embedding data and insights across the organisation, empowering teams to make informed commercial decisions.
• Oversee end-to-end delivery of quant and qual research projects, balancing hands-on execution with effective oversight of team and vendor delivery.
• Structure and manage multiple concurrent workstreams, ensuring clear prioritisation, resource allocation, timelines and accountability across the team.
• Line manage and support team members, helping to develop capabilities while maintaining high standards of delivery and efficient ways of working.
• Conduct advanced analysis across multiple datasets, including market-research, first-party data, and social listening outputs, to uncover commercially actionable insights.
• Present research findings clearly and concisely to internal stakeholders, ensuring insights are commercially relevant and actionable.

Requirements

• Highly organised, commercially minded, and solutions-oriented.
• Ability to balance strategic thinking with hands-on delivery in a fast-paced environment.
• Comfortable managing multiple priorities simultaneously.
• Ability to bring structure and clarity to complex projects.
• Ability to keep teams aligned and moving forward.
• Strong judgement in how insights are applied to business challenges.
• Use data and audience understanding to shape clear, actionable recommendations.
• Confident managing upwards and downwards.
• Able to provide clear visibility and prioritise effectively.
• Able to support teams to deliver high-quality work across multiple concurrent initiatives.
• Proven experience in market research and/or consumer insights from both client-side and agency environments.
• Strong stakeholder management skills, with experience influencing cross-functional teams.
• Commercial acumen to align research findings into business strategies and measurable outcomes.
• Strong communication skills with a track record of presenting clear and compelling research findings to diverse internal stakeholders.

Skills

• Advanced knowledge of quantitative methodologies (e.g., MaxDiff, Conjoint, Segmentation) with the ability to design, analyse and translate findings into actionable insights.
• Strong knowledge of qualitative methodologies, including drafting discussion guides and moderating focus groups.
• Proficiency in statistical tools (e.g., DisplayR or equivalent).
• Proficiency in data visualisation platforms (e.g., Tableau) for creating dashboards and reports.
• Proficiency in social media listening tools (e.g., Meltwater Buzz) to extract actionable insights.

Location

• Farringdon, London

Work Type

• Full time
• Permanent

Experience Level

• Director

Benefits

• Tickets to shows and festivals
• Unlimited annual leave
• Use of arcade games in the basement games room
• Onsite gym equipment
• Fitness and meditation classes
• Fully stocked complimentary coffee bar with barista
• Heavily subsidised lunch options
• Regular staff events
• Generous vacation
• Healthcare
• Retirement benefits
• Student loan repayment
• Tuition reimbursement
• Six months of paid caregiver leave for new parents including fostering
• Roadie Babies helping new parents care for their babies on work trips
• Access to free live events through our exclusive employee ticketing program

About the Company

• Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
• Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.
• Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.
• These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.
• Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
• Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations.
• We believe in taking care of the countless employees helping artists bring live music to fans all around the world.

Equal Opportunity

• We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.
• You will be working in an inclusive environment and be encouraged to bring your whole self to work.
• We will do all that we can to help you successfully balance your work and homelife.
• As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
• It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.