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About the Role

ILSC Education Group is seeking a resourceful, people-first IT Support Auxiliary to join their Systems Support team at the Toronto Campus. This part-time, 6-month contract role involves being the primary point of contact for technology-related issues, managing hardware and software, and ensuring the campus infrastructure runs smoothly. The ideal candidate enjoys problem-solving, thrives in a dynamic educational setting, and finds satisfaction in assisting others.

Responsibilities

Identify and resolve hardware and software issues for staff, acting as the primary local escalation point.
Log, resolve, and escalate tickets using the ServiceDesk ticket management system.
Participate in the evaluation, piloting, testing, and launch of new hardware, software, and applications.
Serve as the local liaison between the Systems Team and campus staff during major incidents, upgrades, and scheduled downtime.
Research and troubleshoot issues using online resources, manuals, vendor support, and internal IT knowledge.
Manage, maintain, and improve technical documentation.
Coordinate with vendors and service providers for in-warranty hardware replacements.
Install, configure, and update equipment and peripherals according to standard guidelines.
Contribute ideas to improve processes, implement new technologies, and develop innovative solutions.
Build strong relationships with internal and external partners to support present and future success.

Requirements

Experience with Microsoft Windows 11, Office Apps & Microsoft 365, and Apple macOS.
Proficiency in English, both written and verbal.
Ability to prioritize effectively and recognize when issues may impact delivery.
A genuine commitment to customer satisfaction and building lasting client relationships.
Ability to work both independently and as part of a collaborative team.

Skills

Microsoft Windows 11
Microsoft Office Apps
Microsoft 365
Apple macOS
English proficiency
Prioritization
Customer satisfaction
Team collaboration
Independent work
Media streaming devices and systems (familiarity)

Location

Toronto, Ontario

Work Type

Part-time
6-month contract
20 hours per week

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

Not specified

Benefits

Great team culture for learning and growth in educational technology.
Access to current hardware and software.
A team that knows how to have fun.

About the Company

ILSC Education Group is a world leader in language education and vocational training, offering life-changing educational experiences globally. Founded in 1991, it has grown to include multiple locations worldwide and has partnered with ELS Educational Services, combining over 100 years of experience. Their mission is to provide transformative learning, living, and work experiences through language, career, and higher education programs. Core values include Passion, Innovation, Respect, Collaboration, and Integrity.

Equal Opportunity

ELS, ILSC and Greystone College are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity employers.
Assistance or accommodation for individuals with disabilities is available by contacting HR at HR@ilsc.com.