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About the Role

Genomics England is seeking a Principal Service Designer to support the delivery of Research Services, enabling scientists to translate genomic and health data into scientific breakthroughs, new diagnoses, and treatments for patients. This role involves collaborating with various stakeholders to co-create service vision and strategy using a human-centered, systems approach.

Responsibilities

• Lead service design for the end-to-end scientific research journey, ensuring it is user-centered, cohesive, and impactful.
• Set and shape service strategy in partnership with Service Owner and senior leaders, defining vision, outcomes, scope, and long-term direction.
• Navigate ambiguity and complexity to prioritize effectively and guide multidisciplinary teams toward impactful, outcome-focused solutions.
• Oversee service design delivery across multiple workstreams, ensuring coherence, quality, and alignment to organizational strategy.
• Collaborate with product and delivery teams, facilitating co-creation and decision-making across internal and external stakeholders, ensuring regulatory compliance and cohesive end-to-end service experiences.
• Collaborate with data, technology, and architecture teams to ensure services are feasible, scalable, and future-ready.
• Recommend, advocate for, and actively participate in design research to inform evidence-based decision making.
• Scope own work and support other designers in defining priorities and planning effectively.
• Coach and mentor fellow designers, helping them grow their skills and tackle complex service challenges.

Requirements

• Demonstrated experience delivering human-centered design in healthcare, life sciences, or other highly regulated environments.
• Track record of impact and confidence navigating ambiguity and complex systems.
• Strong skills in facilitation, systems thinking, prioritization, and strategic communication.
• Proven expertise in stakeholder engagement and influence, building trusted relationships with senior leaders, service owners, and multidisciplinary teams.
• Experience at Principal Service Designer level, shaping service strategy, vision, and organizational direction within complex data or technical infrastructure environments.
• A portfolio showing end-to-end ownership of complex services with breadth, scale of impact, and strategic influence, while defining and evolving service strategy and testing solutions iteratively.
• Experience working under Government Digital Service Standard.
• Strong understanding of data, technology infrastructure, and integration across the UK life sciences ecosystem.
• Experience working confidently within highly regulated, risk-sensitive contexts.
• Strong awareness of regulation with regards to bio-banks or Trusted Research Environments.
• Awareness and sensitivity to ethical, compliance, and regulatory considerations when designing and delivering services.
• Experience supporting, coaching, and enabling colleagues to navigate complex regulatory constraints effectively.
• Advanced storytelling skills, with the ability to clearly communicate complex problems, decisions, and outcomes to diverse audiences.
• Must provide a cover letter highlighting skills and experience alignment with the role.
• Must provide a portfolio of work.
• Successful candidates are subject to a Standard Disclosure and Barring Service (DBS) check.
• Applicants must disclose any previous offenses at point of application.

Skills

• Human-centred design
• Facilitation
• Systems thinking
• Prioritization
• Strategic communication
• Stakeholder engagement
• Influence
• Service strategy
• Service vision
• Organizational direction
• Data infrastructure
• Technical infrastructure
• Storytelling

Location

• London

Work Type

• Blended working model
• Hybrid working

Experience Level

• Principal Service Designer level

Salary/Compensations

• £92,000

Benefits

• Generous Leave: 30 days’ holiday plus bank holidays, additional leave for long service, and the option to apply for up to 30 days of remote working abroad annually.
• Family-Friendly: Blended working arrangements, flexible working, enhanced maternity, paternity and shared parental leave benefits.
• Pension & Financial: Defined contribution pension (Genomics England double-matches up to 10%), Life Assurance (3x salary), and a Give As You Earn scheme.
• Learning & Development: Individual learning budgets, support for training and certifications, and reimbursement for one annual professional subscription.
• Recognition & Rewards: Employee recognition programme and referral scheme.
• Health & Wellbeing: Subsidised gym membership, a free Headspace account, and access to an Employee Assistance Programme, eye tests, flu jabs.

About the Company

• Genomics England is a global leader in enabling genomic medicine and research, focused on creating a world where everyone benefits from genomic healthcare.
• Building on the 100,000 Genomes Project, we support the NHS’s world-first national whole genome sequencing service and run the growing National Genomic Research Library, alongside delivering numerous major genomics initiatives.
• By connecting research and clinical care at national scale, we enable immediate healthcare benefits and advances for the future.
• Our mission is to provide the evidence and digital systems so that by 2035 genomics could play a role in up to half of all healthcare interactions, whilst securing the UK’s position as the best place to discover, prove and benefit from genomic innovations.
• We are accelerating our impact and working with patients, doctors, scientists, government and industry to improve genomic testing, and help researchers access the health data and technology they need to make new medical discoveries and create more effective, targeted medicines for everybody.
• Behind the Healthcare and Research outcomes, Genomics England delivers through designing, developing and operating complex healthcare software systems.
• We're on the cusp of big changes with the real prospect of genomics becoming the fabric of everyday healthcare through the lifetime – from birth to old age.

Equal Opportunity

• Genomics England is actively committed to providing and supporting an inclusive environment that promotes equity, diversity and inclusion best practice both within our community and in any other area where we have influence.
• We are proud of our diverse community where everyone can come to work and feel welcomed and treated with respect regardless of any disability, ethnicity, gender, gender identity, religion, sexual orientation, or social background.
• Genomics England’s policies of non-discrimination and equity and will be applied fairly to all people, regardless of age, disability, gender identity or reassignment, marital or civil partnership status, being pregnant or recently becoming a parent, race, religion or beliefs, sex or sexual orientation, length of service, whether full or part-time or employed under a permanent or a fixed-term contract or any other relevant factor.
• Genomics England does not tolerate any form of discrimination, harassment, victimisation or bullying at work.
• We aim to remove barriers in our recruitment processes and to be flexible with our interview processes.
• Should you require any adjustments that may help you to fully participate in the recruitment process, we encourage you to discuss this with us.