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About the Role

At Koala Aoyama Store & Koala Cafe, our mission is to transform our physical retail environment into a premier destination where customers can immerse themselves in the world of Koala. As a Cafe Manager, you will direct the flagship Koala Cafe in Aoyama, overseeing culinary quality, hygiene, and staff leadership to champion a premium hospitality experience and ensure seamless daily operations.

Responsibilities

• Increase foot traffic
• Extend customer dwell time
• Support mattress and furniture conversion indirectly
• Create a reason to visit beyond shopping
• Translate Koala’s comfort philosophy into a sensory experience
• Deliver a consistent, warm, urban laid-back hospitality style
• Make the café part of the Koala world, not a separate business
• Maintain strong cost control (COGS, waste, staffing)
• Ensure operational excellence and food safety
• Build a scalable café model for potential future retail expansions
• Become a neighborhood touchpoint in Aoyama
• Host events, tastings, seasonal activations
• Encourage repeat visits independent of purchase intent
• Oversee all daily café operations
• Ensure food safety, hygiene, and compliance with Japanese regulations
• Manage opening and closing procedures
• Maintain cleanliness and visual presentation aligned with Koala brand standards
• Develop and maintain cafe SOPs for all key processes
• Maintain quality and consistency of signature items (avo toast, salmon bagels, granola bowls, pastries, etc.)
• Support seasonal menu updates in collaboration with Marketing
• Develop seasonal menu briefs including theme/concept, cost breakdown, and pricing
• Manage supplier relationships and stock control
• Control food waste and COGS
• Lead 1 full-time barista + 4 part-time staff
• Create shift schedules
• Train team on service standards and product knowledge
• Foster a positive, energetic, and brand-aligned team culture
• Onboard new staff in line with cafe growth needs or changes.
• Ensure a warm, premium but relaxed service experience
• Handle customer feedback and resolve issues
• Act as a brand ambassador within the showroom environment
• Establish a structured customer feedback loop with documented actions
• Plan and execute quarterly community activations, tastings, and seasonal events
• Collaborate with Marketing on in-store event calendar
• Build relationships with the local Aoyama community and neighbouring businesses
• Monitor daily sales and costs
• Manage inventory and ordering
• Support monthly reporting

Requirements

• 3+ years experience in café or small restaurant management
• Strong understanding of food operations and hygiene especially within a Japanese F&B environment.
• Experience managing small teams
• Japanese fluency required
• English is a plus
• Strong taste and presentation sense
• Ability to take ownership and initiative
• Enjoys ideation and creation
• Calm under pressure
• Operationally sharp
• Enjoys building team culture
• Understands this café is part of a brand experience, not just F&B

Skills

• Food and beverage expertise
• Operational management
• Culinary quality
• Hygiene
• Staff leadership
• Hospitality
• Brand prestige
• Cost control
• Operational excellence
• Food safety
• Team management
• Customer experience
• Community building
• Event planning
• Financial management
• Inventory management

Location

• Aoyama

Work Type

• Hybrid working options

Experience Level

• 3+ years experience in café or small restaurant management

Education Level

• 食品衛生責任者
• 防火管理者（あれば尚可）

Benefits

• Hybrid working options
• Freedom and autonomy to do their best work
• Flexible working hours
• Work from home options
• 20+ days annual leave
• Generous time off for volunteer, parental, Koala life leave
• Free Koala products
• Learning Management platform access
• Individual and team growth budgets
• Dedicated days for growth
• Employee Assistance Program (unlimited sessions for financial, work, relationship, family or wellbeing support)

About the Company

• Koala is a global furniture brand bringing Australian design and innovation to the world.
• We create forward-thinking products that solve problems for people and homes everywhere, driven by our purpose to make the world a more comfortable place.
• We’ve always believed in doing things differently, whether in the way we develop products, how we do people and culture, or the way we bring the brand to life.
• That mindset has fuelled our growth, helping us disrupt categories in ways that are creative, bold and often unexpected.
• While we’re a household name in Australia, our journey on the global stage is only just beginning.
• Since launching in 2015, our furniture has reached homes across Australia, Japan, the US and the UK.
• As a B Corp-certified, customer-obsessed, and data-led company, we’re committed to revolutionising furniture for generations to come through design, innovation, and meaningful sustainability.
• We believe that simply doing ‘no harm’ isn’t good enough.
• BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding, 1% and so much more.
• The Koala Kommunity is a great place to hang out and belong to!

Equal Opportunity

• We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.
• Koala is a place where everyone has opportunity.
• So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.