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About the Role
UK Global Account Management is seeking a Global Team Leader to support leading accounts. This high-profile, fast-paced role requires confidence, resilience, and strong prioritization skills, focusing on driving performance, leading teams, and navigating complex challenges for key global accounts.
Responsibilities
- Ensure clients are satisfied with service, team, and account management, aligning the team with brand objectives and exceeding expectations.
- Lead global strategy roadmaps across the client set, ensuring team members deliver against objectives.
- Serve as the senior escalation point for clients.
- Ensure the team provides a best-in-class global service, meeting SLAs across all regions.
- Collaborate with the Global Account Director to maximize client GP through technology and innovation.
- Lead senior strategic meetings with the client set, presenting to senior stakeholders to demonstrate the effectiveness of the affiliate channel.
- Ensure best-in-class processes are in place across the client set.
- Ensure sufficient company communication regarding all clients within the team.
- Take overall responsibility for team members and their performance.
- Take responsibility for the development of team members.
- Take responsibility for the free-flow of communication within the team.
- Ensure an appropriate working environment for team members.
- Provide a point of escalation for team members.
- Nurture a dynamic team environment.
- Ensure good account management practices are delivered effectively by team members.
- Provide feedback to the Global Account Director on team effectiveness, member performance, and service quality.
- Develop ideas that help the team grow and fulfill its goals.
- Show leadership ability to take responsibility for other team members on a day-to-day basis.
Requirements
- 2+ years of account management experience in an affiliate marketing role, with a focus on blue-chip clients.
- High level of industry knowledge and presence within the affiliate community.
- Experience coordinating teams in projects and working practices.
- High level of communication and client relationship skills.
- Comprehensive knowledge of Awin systems and their application to client needs.
- Excellent account management skills, including the ability to optimize large campaigns.
- Strong affiliate marketing knowledge to present varied campaign options for brands.
- Good understanding of network ethos and ability to manage accounts accordingly.
- Understanding of Awin’s USPs and competitive positioning.
- Leadership approach in dealing with Account Managers and junior team members.
- Relevant account management experience across multiple verticals (e.g., fashion, travel, telecoms).
Skills
- Account Management
- Affiliate Marketing
- Team Leadership
- Client Relationship Management
- Strategic Planning
- Communication
- Problem-Solving
- Performance Optimization
- Project Coordination
Location
- UK
- Remote
- Office
Work Type
- Hybrid
- Full-time
- Fixed-term contract
Experience Level
- 2+ years
Benefits
- Flexible four-day Flexi-Week at full pay
- No reduction to annual holiday allowance
- Variety of different paid special leaves
- Monthly allowance for remote working costs
- Support for remote workspace setup
- International culture and flexibility through Flexi-Office
- Hybrid/remote work possibilities across Awin regions
- Access to Awin Academy training suite for professional and personal development
About the Company
- Established in 2000, Awin has a dynamic, social, and inclusive culture.
- Maintains a virtual ‘Life @ Awin’ hub for global colleague social activities.
- Awin is part of the Axel Springer group.
Equal Opportunity
- Diversity & Inclusion are paramount.
- Proudly pursue and hire diverse team members.
- Champion uniqueness and authenticity.
- Welcome all backgrounds, identities, and experiences.
- Provide support during the application or interview process if needed.