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About the Role

Lead by example as a brand ambassador for La Prairie, a Swiss luxury brand renowned for its pioneering cellular anti-aging therapies. Deliver exceptional client experiences, motivate your team, and drive performance while upholding the brand's prestige and excellence.

Responsibilities

• Lead by example in all aspects of La Prairie service, consistently meeting personal sales goals.
• Support the business with planning and ensure fluid communication and follow-up across the team in the absence of the Business Manager.
• Skillfully combine the Art of Beauty and selling skills in the beauty room to achieve KPIs, supporting other therapists.
• Work with initiative, identify opportunities, and act on them.
• Ensure accuracy and compliance of the EPOS System for customer records.
• Fully contribute to all internal and external events, promoting best-in-class service with strong returns.
• Follow through energetically with events and achieve goals.
• Complete all required administration accurately and on time.
• Be approachable and build relationships with others.
• Demonstrate ability to listen and communicate both verbally and written.
• Be informed about current and new business initiatives and provide feedback to your Business Manager.
• Possess persuasion and negotiation skills.
• Act as the Aurora CRM lead, cascading CRM campaigns and priorities to Beauty Advisors.
• Support and coach the team in the effective day-to-day use of Aurora to build client relationships and drive repeat business.
• Share CRM best practices and encourage consistent, accurate client data capture and follow-up.
• Monitor CRM engagement within the team and provide guidance to improve adoption and performance.
• Use Aurora insights to support clienteling, event planning, and targeted customer outreach.
• Present the counter to brand expectation standards, ensuring it is well-maintained.
• Ensure the beauty room is maintained to a luxury standard, working with the visual merchandising team to meet company guidelines.
• Ensure the counter is fully stocked and all products are stored by category and shade sequence.

Requirements

• Experience of providing high-quality skincare treatments to clients.
• Client-focused and dedicated to providing a luxury experience.
• Polished, approachable, and friendly communication skills.
• Dedicated to achieving/exceeding KPIs.
• Able to work collaboratively as part of a small team.

Skills

• Sales
• Clienteling
• CRM
• Visual Merchandising
• Communication
• Negotiation
• Team Leadership

Location

• London

Work Type

• Full-time

Experience Level

• Team Leader

Education Level

• NVQ level 3 in Beauty Therapy (desired but not essential)

About the Company

• La Prairie is a Swiss luxury brand known for their pioneering cellular anti-aging therapies.