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About the Role
The Configuration and Catalogue Manager will design, create, and maintain the Configuration Management Database (CMDB) and IT Service Catalogue. This role ensures accurate IT infrastructure tracking, strengthens governance, and supports incident and change management to deliver a stable, user-focused technology service.
Responsibilities
- Own and maintain configuration management and service catalogue processes, policies, and standards in line with ITIL best practice.
- Lead the design, creation, and management of the CMDB to reflect IT infrastructure, applications, and service dependencies.
- Develop and manage the IT Service Catalogue in collaboration with service owners and product teams.
- Promote ITIL best practice across ITSM processes.
- Provide insight and reporting to support service improvement.
- Contribute to incident, problem, and change management.
- Manage and develop a Configuration & Catalogue Analyst.
Requirements
- Significant experience managing a CMDB and/or IT Service Catalogue in a mature ITSM environment.
- Experience with CMDB creation, integrations, discovery tools, or automation workflows.
- Hands-on experience with ITSM tools such as Hornbill, ServiceNow, or equivalent.
- Confidence working with a wide range of technical and non-technical stakeholders.
- Excellent communication skills with the ability to explain complex information using metrics and dashboards.
- Proven line management experience.
Skills
- ITIL best practices
- CMDB management
- IT Service Catalogue development
- ITSM tool administration
- Data reporting and dashboarding
- Stakeholder management
- Team leadership
Location
- London
Work Type
- Permanent
- Full-time
- Hybrid
- Part-time/flexible working patterns considered
Education Level
- ITIL v4 Practitioner level certification or higher (preferred)
Salary/Compensations
- £65,221 - £70,000
Benefits
- 25 days holiday entitlement with option to buy or sell days
- Generous pension
- Enhanced maternity pay
- Carers and dependants leave
- Private medical insurance
- Virtual GP
- Critical illness cover
- Life assurance cover
- Technology scheme
- Cycle to work scheme
- Will-writing service
- Gym membership discounts and on-site gym
About the Company
- The Financial Ombudsman Service is an independent, not-for-profit organisation that resolves disputes between consumers or small businesses and their financial service providers.
Equal Opportunity
- The Financial Ombudsman Service is an equal opportunities employer committed to creating an inclusive environment.
- Disability Confident Leader; disabled applicants who fulfil the minimum criteria will be progressed to the next stage.