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About the Role
Hodge Jones & Allen Solicitors is seeking a Crime Legal Assistant to provide administrative support to the Crime team, ensuring the smooth operation of office services and assisting fee earners with client management and documentation.
Responsibilities
- Print, file, scan, photocopy, collate, and paginate documents
- Assist with team diary management and monthly rotas
- Liaise with police stations, courts, and clients
- Handle incoming and outgoing calls and manage new enquiries
- Gain insight into client requirements through active listening and questioning
- Arrange appointments and manage client complaints
- Provide information on legal procedures, costs, remedies, and timescales
- Create accurate written attendance notes and log them on electronic files
- Collaborate with fee earners and the team leader
Requirements
- Strong administrative and literacy skills
- Methodical approach to work
- Ability to work both in a team and on own initiative
- Flexible attitude
- Organized with high attention to detail
- Effective time management
- Ability to handle high volumes of incoming calls
- Professional and sensitive communication skills
- Ability to discuss complex situations with diverse clientele
- Capacity to discern and support clients in a non-judgmental manner
Skills
- Computer literacy
- Verbal communication
- Telephone etiquette
- Client relationship management
- Document management
Benefits
- 22–27 days annual leave plus Christmas shutdown and birthday leave
- Extra paid leave for volunteering, moving house, and study
- Long service recognition leave
- Pension scheme with 3% employer contribution
- Life assurance (2x salary)
- Group Income Protection
- Enhanced maternity and paternity pay
- Wellbeing support including Mental Health Champions and Employee Assistance Programme
- Cycle to Work scheme
- Season ticket loan
- Employee referral bonus scheme
- Discounted legal services
- Employee Benefits Portal access
- Eye care contributions
- Complimentary office fruit
- On-site social space with pool table and subsidised bar
About the Company
- Hodge Jones & Allen Solicitors