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About the Role

We are hiring a Client Strategist / CSM who will own both the client relationship and the marketing strategy for a portfolio of approximately 30 accounts. This role requires strategic thinking, client relationship management, and a sales-driven mindset. You will be the main point of contact for clients, providing marketing guidance and driving results.

Responsibilities

• Own the full-funnel marketing strategy for each client, including lead generation ads, retargeting, CRM automation, and follow-up sequences.
• Set creative direction for marketing assets, including video and image content, testing angles, and messaging.
• Review campaign performance data across paid advertising and SEO, identify trends, and adjust strategies.
• Translate marketing analytics into clear, actionable insights for business owners.
• Oversee tactical execution by the fulfillment team while maintaining strategic oversight.
• Serve as the primary point of contact for approximately 30 client accounts.
• Lead weekly or biweekly strategy calls with clients, presenting results and recommending next steps.
• Proactively update clients via calls, text, and personalized reporting.
• Build genuine trust and rapport with business owners through direct, peer-level communication.
• Proactively address client concerns and manage relationships through fluctuating results.
• Own client satisfaction, retention, and long-term account health.
• Identify upsell and expansion opportunities based on client goals and performance.
• Collect testimonials, referrals, and reviews.
• Coordinate with the fulfillment team to ensure timely and quality deliverables.

Requirements

• 2–4+ years of experience in client strategy, account management, or customer success, preferably in a digital marketing agency.
• Hands-on experience with paid advertising (Facebook Ads, Google Ads) and SEO.
• Strong verbal communication and commanding presence on the phone.
• Strategic thinker with the confidence to set and defend plans, adjusting based on data.
• Calm and steady demeanor during difficult conversations and when facing client pushback.
• Previous sales experience or a sales-driven mindset.
• Proactive, high-drive personality.
• Proficiency with CRM platforms, project management tools, and team communication tools.
• Native-level American English is mandatory.

Skills

• Paid advertising (Facebook Ads, Google Ads)
• SEO
• CRM platforms
• Project management tools
• Team communication tools
• Marketing strategy
• Client relationship management
• Sales
• Data analysis
• Communication

Location

• Remote (US based only)

Work Type

• Full-Time
• Remote

Experience Level

• 2-4+ years

Salary/Compensations

• $60,000/year base + performance bonuses (Total Comp: $75,000–$85,000/year)

Benefits

• Fully remote work environment
• Direct access to leadership and agency growth trajectory

About the Company

• This role is for someone who wants to own outcomes, not manage tasks.
• You will be the person your clients trust to grow their business — and you will have the autonomy and support to do exactly that.
• If you understand how paid marketing actually works, can build trust with business owners through real conversations, and have the confidence to own a strategy end-to-end, we want to hear from you.