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About the Role

Lead and develop the team responsible for managing Verto's largest and most strategic accounts, ensuring a deep understanding of each client's business, growth ambitions, and Verto's critical role in their operations. Build and own senior-level relationships with key decision-makers, acting as an executive sponsor and escalation point. Build, coach, and inspire a high-performing Account Management team, instilling a proactive, commercial mindset. Design and implement scalable account management processes that drive proactive engagement, early risk identification, and consistent value delivery.

Responsibilities

Define and drive the strategic vision for how Verto manages and grows its largest accounts.
Directly manage, mentor, and develop the Account Management team, setting high performance expectations and creating clear career pathways.
Establish clear individual and team KPIs focused on retention, growth, proactive engagement, and account health.
Partner with senior leadership, Product, and Operations to ensure the Account Management function is aligned to business priorities.
Take indirect ownership of Verto's most strategic accounts, ensuring the team delivers exceptional, proactive service.
Introduce structured account planning across strategic accounts, including regular executive business reviews, relationship maps, success plans, and clear escalation frameworks.
Directly identify and drive growth opportunities within the strategic account base, working closely with the team to spot expansion signals and converting them into revenue.
Serve as the senior escalation point for critical account issues, ensuring swift and effective resolution while implementing processes that prevent recurring problems.
Own and drive net revenue retention and expansion targets across the strategic account portfolio.
Build a systematic approach to identifying and actioning cross-sell and upsell opportunities.
Stay close to market trends, client industry dynamics, and competitor movements to anticipate risks to retention and position Verto's value proposition proactively.
Champion the voice of Verto's most strategic clients internally, ensuring their feedback, challenges, and evolving needs directly influence product, pricing, and service decisions.
Build structured feedback loops from strategic accounts into the business, translating client insight into actionable improvements.
Lead and standardise the cadence of executive business reviews across strategic accounts.
Design and embed new account management processes, playbooks, and tooling that shift the team from reactive to proactive.
Build clear, data-driven reporting on account health, team performance, and portfolio revenue trends.
Hold the team to high standards of CRM hygiene, pipeline accuracy, and account documentation.

Requirements

Minimum 10 years experience in B2B account management or customer success within financial services or payments, with a proven track record of managing and growing a portfolio of large, complex B2B accounts.
Demonstrated ability to lead and transform an Account Management team, raising the bar from reactive support to structured, commercially-driven strategic account ownership.
Exceptional relationship-building skills with the gravitas to engage C-suite and senior stakeholders at Verto's most strategic clients, as well as internally across the business.
A natural people leader with a track record of building engaged, high-performing teams, someone who leads by example, coaches individuals, and creates a culture of accountability and excellence.
A strategic thinker who is equally comfortable being hands-on, able to set the vision for the function whilst also rolling up their sleeves to build the processes and cadences that will get the team there.
A strong process builder, with proven experience of designing and embedding account management frameworks, playbooks, and operating rhythms that have measurably shifted team performance.
Comfortable operating in a fast-paced, scaling environment, able to bring structure and clarity to ambiguous situations, cross-functionally influence without authority, and thrive with a high degree of autonomy.

Skills

Account Management
Customer Success
Financial Services
Payments
B2B Account Management
Relationship Building
People Leadership
Strategic Thinking
Process Building
Cross-functional Influence
Autonomy

Location

Global

Work Type

Work-From-Anywhere policy for certain durations
Flexible work arrangements

Experience Level

Minimum 10 years experience

Salary/Compensations

Industry Competitive Compensation & Benefits
Yearly salary review based on inflation, personal and business performance

Benefits

Insurance paid by the company
Health and wellness benefits
Access to entire Udemy’s library
Budget for professional development courses
Integration programme (opportunity to work from our global offices)
Regular team social events
Pension scheme (depending on the role location)
Exposure to work with globally distributed teams
Location specific benefits like car lease policy, cycle to work, gym membership, etc.

About the Company

At Verto, we're on a mission to democratise global finance and empower businesses in Emerging Markets to reach the world.
Founded by British-Nigerian entrepreneurs Ola Oyetayo and Anthony Oduu, our roots in Africa provided a firsthand understanding of the significant challenges businesses face with cross-border payments, ranging from illiquid currencies and high fees to slow transactions.
Africa remains a core focus, as we're committed to bridging the gap between emerging and developed markets and fostering global economic growth.
What started as an FX solution for the Nigerian Naira has evolved into a market-leading platform, enabling thousands of businesses to seamlessly transfer billions of dollars annually.
We believe that where you do business shouldn’t determine your success or ability to scale.
We're creating equal access to the easy payment and liquidity solutions that are already a given in developed markets.
We're backed by world-class investors including Y-Combinator, Quona, and MEVP.
Verto received the Milken-Motsepe Prize, appeared on CNBCs list of fastest growing UK companies, the Deloitte Fast 50 and Sifted’s fastest-growing UK tech companies.
We are building a seamless cross-border payment future.
Join us as we continue to grow and transform global finance.

Equal Opportunity

Verto is an equal opportunities employer and we value diversity.
Anyone seeking employment at Verto is considered based on Merit, Competence, Qualifications and their Talent.
We are proud to be a truly international team and we do not discriminate in our hiring process.