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About the Role

Cleveland Clinic London is seeking a Bank Clinical Operations Coordinator to provide flexible operational support to the Clinical Operations team, ensuring the smooth and efficient running of clinical institutes and shared resources. This role contributes to the delivery of high-quality patient care by providing additional coordination capacity to support evolving service demands.

Responsibilities

• Be responsible for the accuracy and maintenance of schedules, including on-call schedules.
• Ensure processes are followed and optimized, including revenue capture, cost allocation, and payment processing.
• Use various systems and platforms to report and forecast activity, identifying and escalating issues, risks, and barriers.
• Work closely with Coordinators, administrative teams, Consultants, and clinical teams to facilitate ad hoc activity scheduling.
• Gather information and data, and draft analysis and presentations to support institute management.
• Support improvement initiatives as directed.
• Understand organizational and institute priorities and how own role contributes.
• Identify barriers to achieving targets and escalate appropriately.
• Support operational activities to deliver institute objectives.
• Monitor basic financial performance and highlight variances.
• Collect, input, and audit data as directed.
• Raise Requisitions/POs, ensure payment, and track spend under oversight.
• Support budget management for team/department as directed.
• Liaise with internal teams to support operational activities.
• Escalate issues requiring senior input.
• Support communication with Consultants, clinical teams, and other internal teams.
• Gather data for business cases, growth initiatives, or service development projects.
• Prepare initial drafts of reports or presentations for review.
• Support workforce and service capacity analysis under guidance.
• Ensure delivery and reporting of new consultant onboarding checklist.
• Audit, identify, and deliver continuous improvement recommendations and actions for workflows, scheduling, billing, consultant administration, finance, and activity data.
• Follow through on assigned tasks reliably and take responsibility for personal deliverables.
• Report progress and issues to line manager.
• Be approachable and responsive, taking ownership of resolving queries.
• Escalate issues clearly and promptly.
• Build trusted relationships with line manager and wider Clinical Operations team.
• Retrieve, interpret, and communicate data from various sources and audit trails.
• Support monthly performance reporting on quality, activity, and finance metrics.
• Learn to use required systems and platforms tools, including EHR, workforce systems, and data visualization platforms.
• Communicate clearly across in-person, phone, and email channels.
• Support preparation of presentations for internal meetings.
• Demonstrate willingness to learn new skills and systems.
• Maintain a high level of professionalism and high standards of documentation.
• Participate in cross-team initiatives.
• Deputize for Institute Manager as requested and cross-cover other Coordinators as required.
• Perform other duties as assigned.

Requirements

• Significant experience coordinating or managing various projects (essential)
• Track record of working in a skilled Coordinator role, collating, compiling, and presenting data and other information in both report and presentation format (essential)
• Intermediate competency with Excel (required)
• Track record of working to Continuous Improvement methodology in current or previous roles (desirable)
• Experience working in the Healthcare sector (NHS or Private) (desirable)

Skills

• Track record of manipulating and analysing data using Excel or similar tools (desirable)
• Advanced Excel skills including data manipulation and basic modeling skills (desirable)

Location

• 40 Grosvenor Place, London SW1X 7AW

Work Type

• Bank
• Flexible

Benefits

• Auto-Enrolment of 5% pension - Cleveland Clinic contributes 10% through Salary Exchange
• Priority shifts over agency workers
• Weekly pay

About the Company

• Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians.
• Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.
• Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations.
• We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
• With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
• Cleveland Clinic London is part of a global health system that consistently ranks among the top hospitals in the world.
• We focus on clinical excellence, safety and patient outcomes, all supported by research, medical education, technology and teamwork.
• Our mission — caring for life, researching for health, educating those who serve — has driven us to seek continual innovation and improvement over our 100-year history.
• At the heart of Cleveland Clinic London is our “Patients First” philosophy, which creates an environment that delivers world-class clinical care customised for you.
• Our best practices include tools, techniques and methods that are measurable, replicable and evidence-based, all designed to enhance the patient experience.
• Our multidisciplinary approach brings different clinical perspectives to our patient’s care, so they can benefit from the expertise of many specialists.
• Cleveland Clinic London is organised into patient-centred institutes.
• Expert teams combine the medical, surgical and support functions for specific body systems or health disorders to improve patient care and experience.

Equal Opportunity

• As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
• CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging.
• Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics.
• When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.